Owner

Thom S. Richardson, Jr.

***** ******, ****** ****, ********** 91606

********************@*****.*** 818-***-****

PROFESSIONAL EXPERIENCE:

****-******* ********* ****** ********** Insurance Van Nuys, CA

Licensed Life/Health & Property/Casualty Broker AHIP Certified

Medicare Specialist

Small group &Healthcare insurance

Workers Compensation

2009-2010 Licensed Insurance Agent SilverCare Insurance Services Fresno, CA

Licensed Life/Health & Property/Casualty Agent

Focused on Medicare Advantage & Medicare Supplement Plans

Appointed by several top carriers

AHIP Certified

2008-2009 Licensed Insurance Agent Farmers Insurance Burbank, CA

Licensed Life/Health & Property/Casualty Agent

Sales of all lines of insurance products

Operation of my own agency under the Farmers Corporate

2007-2008

Financial Advisor

RBC Consultants

Tarzana, CA

Stockbrokerage & Financial Services for Client Investors

Portfolio Assessment & Consultation

Retirement Planning

Estate Planning

Insurance Planning & sales

2005-2007

Financial Advisor

UBS Paine Webber

Encino, CA

Stockbrokerage & Financial Services for Client Investors

Portfolio Assessment & Consultation

Retirement Planning

Estate Planning

Insurance

2002-2005

Business Development Manager – Call Centers

HigherGround Inc.

Canoga Park, CA

Consultation to Call Center Management

Sales of enterprise software to call centers

Account Management/Product Training

Trade Show Representation

1998-2002

Manager, Response Center

3D Systems Corp.

Valencia, CA

Initiated Consultation for companies seeking Rapid Prototyping equipment

Managed Call Center Reps handling inbound product inquiry

Responsible for similar operations in Germany, France, United Kingdom

Implemented new call center productivity tools and automation

Managed 20+ reps at any given time

Responsible for all hiring training scheduling

Recipient of award for “Departmental Improvement

1996-1998

Manager, Telemarketing

ViewSonic Corporation

Walnut, CA

Consultant services to Computer retailers of PC Visual products

Implemented program to place demo units with retailers

Increased call center from 2 to 15 reps

Increased sales from $200K to over $1M

Implemented new call center productivity tools and automation.

Recipient of award for “Operational Excellence”

1993-1996

Manager, Locating Department

Antares Corporation

Fox Hills, CA

Business Consultant for entrepreneurs seeking to enter the Vending Business

Managed call center operations to locate new retailers for vending equipment.

Implemented new call center productivity tools and automation.

Increased staff from a single telemarketer to 6 full time reps to handle increased business from improved productivity of the department.

EDUCATION

Temple University Philadelphia, PA

Television & Film

Howard University Washington, D.C.

Television & Film

American Academy Dramatic Arts Pasadena, CA

Theater Arts

INTERESTS: Little League Baseball coach, tennis, golf, reading, gardening, High School Umpire

SPECIAL SKILLS:

15+ years Management Experience, (Business Consulting, Customer Service, Marketing Support, Call Centers)

Literate in all Microsoft Office Programs

Excellent written and verbal communication skills

Excellent training skills

Excellent performance reviews with all employers

Contact this candidate