Customer Service Representative

JANELLE HOPWOOD

Peoria,AZ ***** 402-***-**** **********@*****.***

SUMMARY

Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. EXPERIENCE

11/2020 to Current Cashier

Burlington Goodyear, AZ

Accepted cash and credit card payments, issued receipts and provided change.

Helped with purchases, locating items and signing up for rewards programs.

11/2019 to Current Sales Associate

Burlington Goodyear, AZ

Mentored team members in mastering sales techniques to consistently exceed objectives.

11/2018 to Current Mark Down Associate

Burlington Omaha, NE

Scan barcodes for markdowns of

clothing and merchandise.

10/2015 to 07/2017 Customer Service Representative Dr Leonard's Healthcare Lincoln, NE

Assessed customer needs and upsold products and services to maximize sales.

Answered 50+ inbound calls per day and directed to individuals or departments.

12/2011 to 12/2015 Customer Service Representative Savers/Apogee Retail Columbus, NE

Call center making outbound calls for non profit organizations for donations of household items.

EDUCATION AND TRAINING

05/1972 High School Diploma

Shelby Public School Shelby, NE

Contact this candidate