Jordan Maesalu

Rockledge, FL *****

ad1vod@r.postjobfree.com

+1-561-***-****

• A resourceful, results-oriented leader with over five years of hospitality and customer service experience.

• Professional experienced in customer service- committed to excellence through positive results and customer satisfaction.

• Able to work calmly under the most stressful conditions while maintaining a high level of performance.

Authorized to work in the US for any employer

Work Experience

Shift Manager

Firehouse Subs - Delray Beach, FL

Present

Catering to both businesses and families.

Slicing experience

Daily preparation

Shift planning

Cash handling

Food safe certification

Budtender

GrowHealthy - Lake Worth, FL

Present

Budtender

Trulieve - Titusville, FL

Present

Merchandise Associate/Customer Service

TJ Maxx - Boynton Beach, FL

July 2009 to April 2010

* Provided exceptional customer service to customers; assisted in building relationships with customers by answering questions and resolving customer complaints/concerns

* Ensured efficient customer flow at check-out; performing cashier duties when necessary

* Display merchandise and maintain a clean shopping area to maximize store appeal

* Assisted customers via phone

Merchandise Coordinator/Cashier

Marshalls - Charlotte, NC

June 2008 to March 2009

* Completed forms, determined charges for service or merchandise requested, collects deposits, prepared order and delivery records and completed merchandise returns

* Operated cash register to record all transactions accurately and efficiently.

* Maintained inventory and displays within assigned area to merchandising standards by stocking, facing, straightening, and cleaning or any other task necessary to maintain appearance and salability of items. Shift Leader

Salad Creations - Charlotte, NC

February 2007 to February 2008

* Instructed staff on cleaning of kitchen and dining areas to maintain sanitation standards, and kept appropriate records.

* Lead team in preparing and serving food with a smile

* Assisted with managing team member performance with clear feedback, recognition

* Monitored actions of staff and customers to ensure that health and safety standards and regulations are obeyed.

Shift Leader

Penn Station - Charlotte, NC

2006 to 2007

* Trained new employees on their tasks and responsibilities

* Inspects equipment and storage facility to ensure that equipment is in proper working condition

* Performs paperwork duties as needed; scheduled and supervised staff as needed

* Prepared food in a neat, timely, and accurate way Cook/Hostess

La Strada Pizza & Pasta - Charlotte, NC

2006 to 2007

* Demonstrated a complete understanding of menu items and explained them to guests accurately. Exhibited a cheerful and helpful manner when dealing with guests

* Understood and ahered to proper food handling, safety, and sanitation standards while preparing and serving food/cleaning up * Greeted customers at the door and assisted them to their table Budtender

GrowHealthy - Lake Worth, FL

I was a bud tender, and our location had a drive thru Budtender

Curaleaf - Titusville, FL

Education

Bachelor of Arts in Social Sciences

Palm Beach State University - Lake Worth, FL

December 2009 to Present

Bachelor of Arts in Social Sciences

Western Carolina University

August 2009

Skills

• Sales

• Customer Service

• training

• Excel

• Receptionist

• Food Preparation

• Food Production

• Shift Management

• Food Processing

• Management

• Supervising Experience

• Team Management

• Food Handling

• Retail sales

• Cash handling

• Food safety

• Quality assurance

Additional Information

Skills

Proficient in Microsoft Word, Excel, Powerpoint, and Oracle based software Experienced in both Windows and Apple operating systems Inventory Control

Stock Rotation

Catalog/Product

Order Processing

Food Preparation

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