Mircosoft Dynamics CRM Developer
Resume:
Mary Varghese
Summary
Dedicated and results-oriented Dynamics 365 CRM professional with 8 years of experience in implementing, customizing, and managing CRM solutions. Seeking opportunities to leverage my expertise in optimizing customer relationship management processes and driving business growth. Skills
Dynamics 365 CRM customization and
configuration
Workflow and plugin development
Managing security roles, permissions, and data
access controls in CRM
JavaScript for client-side scripting within
Dynamics 365 CRM
CRM Reporting and Dashboards
Problem-Solving and Troubleshooting
Documentation and Training
Basic HTML
Basic SQL
Basic SSIS
Experience
Qburst Technologies Private Limited
Lead Engineer
Kochi, India
Worked on Unified Interface Migration projects.
Worked on support, maintenance and enhancing the existing system. Converted existing dialogs and HTML forms to custom entities. Created detailed documentation related to design, test cases, and operational diagrams. Resolved complex technical issues through troubleshooting techniques and root cause analysis. Provided technical guidance, training, and mentorship to junior engineers. Identified areas of improvement within existing systems and developed plans for implementation. Drafted proposals outlining cost estimates, timelines, and resource requirements for new projects. Debugged and profiled plug-ins and workflows to determine the root causes of defects. Involved to implement complex functionality using plugins. Developed Dynamics reports based on layouts provided by the client. Provided internal support and resolve technical issues for cross-functional teams. Performed gathering business requirements needs and translate into Microsoft Dynamics CRM functions. Responsible for development, delivery and maintenance of custom Dynamics CRM solutions. Minnetonka, MN 55305 - ***************@*****.***
May 2018 to July 2019
March 2017 to April 2018
October 2014 to June 2015
May 2012 to May 2013
Customized CRM entities, forms, workflows, and plugins to meet clients' unique business needs. Configured and maintained data migration processes, ensuring data integrity and consistency. Provided end-user training and support, contributing to high user adoption rates. Managed post-implementation support and ongoing system maintenance. Accenture Services Private Limited
Business and Integration Arch Analyst
Bangalore, India
Enhancing Microsoft Dynamics CRM for mining domain. Worked on Voice of the Customer module.
Developing solutions based on client requirement, checking the feasibility of the requirements. Worked on customization and configurations, workflows, plug-ins. Metadata Technologies
Technical Consultant
Kochi, India
Enhancing Microsoft Dynamics CRM for real estate business. Developed solution design documents after analyzing the client requirements. Conducted customization and migration of Dynamics CRM applications. Developing plugins, javascript codes and workflows for configuration and designing of software solutions as per client requirements.
Implemented major module in Lead Assignment Automation project in which the leads which are created manually are assigned through automation process.
Provided technical guidance for end users related to configuration of software solutions. Implemented complex fetch XML and SSRS reports.
DCP templates have also been used for document generation from CRM. Ingersoll Rand
Intern
Chennai, India
Developing user interfaces for smart thermostats.
Intertec Systems Private Limited
Associate Consultant
Dubai, United Arab Emirates
Making change request forms, providing support and technical assistance. Understanding and implementing customer requirements for data analysis. June 2011 to May 2012
June 2015
June 2011
May 2007
April 2005
Accenture Services Private Limited
Associate Software Engineer
Bangalore, India
Developing and maintaining BI applications build on MSBI space. Involved in complete SDLC including Requirement Specifications, Analysis, Design, Development and Testing of the application.
Developed SQL queries and designed SSIS packages with source-target mappings to load data into warehouse.
Performed Data Migration from Oracle to SQL Server using SSIS. Data was extracted from different sources like Oracle, flat files, XML files.
Worked on SSAS for processing of cubes. Worked on SSRS to design and develop Matrix and Tabular reports.
Generating reports using stored procedures and SQL queries. Education and Training
VIT University
M.tech: Computer Science
Tamil Nadu, India
9.15 CGPA
Mar Baselios College of Engineering And Technology B.tech: Computer Science
Kerala, India
Score: 74.59%
Good Shepherd Public School And Junior College
Higher Secondary Level Graduation
Kerala, India
Score: 69.4%
Our Own English High School
Secondary Level Graduation
Abu Dhabi, United Arab Emirates
Score: 83.6%
Personal Information
Date of Birth : 25-09-1989
Nationality : Indian
Declaration
I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for correctness of the above mentioned particulars. MARY VARGHESE
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