Customer Service Data Entry
Resume:
Mary Joy Manio
Henderson, NV. 89052 702-***-****
*******@******.***
Objectives
I am a loyal worker, seeking long term employment in the hospitality arena. I have a proven track record of working long term employment in the restaurant industry as a trustworthy and consistent assistant manager and server who always follows through to the benefit of the company. I am looking to be hired with a com- pany who agrees that my experience is not only a fit for what they are looking to hire in an employee, but that it is also an asset to their restaurant industry overall. Highlights of Customer Service/Skills
Microsoft Excel Cash Handling Company Policy Management Microsoft Word PDA Inventory Program Problem Solving Skills Micros System Telecommunications Efficiency and Accuracy Working Knowledge Data Entry Franchise and Corporate setting experience of Microsoft operating Company payroll software Balancing sales transaction systems as well as Mac
Professional Experience
Hyatt Place Hotel June 2021-Present
Las Vegas, NV
Guest Services Supervisor
Inputs information into the computerized reservations system to update and maintain records. Accesses reservation system to resolve unit availability and assists guests with reservations or changes. Generates invoices and collects monies..
Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
Provides information on area attractions and hotel amenities. Train additional staff members
Maintain the gallery area with drinks, food and welcome bags for World of Hyatt members Go through guest ledgers and post payments
Go through airline manifest and assign rooms as well as schedule van times for drop off and pick ups Route airlines to their AR accounts
Cook food when a guest orders from the restaurant menu California Pizza Kitchen March 2016-March 2020
Las Vegas, NV.
Server
Ensured the satisfaction of my guest dining experience Conducted sales transactions in association with meals that were ordered Created a pleasant ambience and service to all guests Balanced daily sales transaction
B J’S Brew House Restaurant Sept 2015-March 2020
Henderson, NV.
Server/Book keeper
Ensured the satisfaction of my guest dining experience Conducted sales transactions in association with meals that were ordered Created a pleasant ambience and service to all guests Balanced daily sales transaction
Count and balance the safe and get cash drawers ready for the day. Check all credit card slips and settle credit cards. Get deposits and change orders ready for Garda to pick up. Train additional staff members
Claim Jumper Restaurant Oct 2015-March 2016
Las Vegas, NV.
Server
Ensured the satisfaction of my guest dining experience Conducted sales transactions in association with meals that were ordered Balanced daily sales transaction
Created a pleasant ambience and service to all guests Brio Tuscan Grill
Las Vegas, NV. April 2015-Sept 2015
Manager
Store key holder
Opening and closing the store
Produced effective schedules for company employees to ensure proper coverage Ensured payroll has been processed correctly and sent up to home office Helped determine the stores need of inventory
Resolved guest related issues
Ordered inventory and transferred product on a weekly basis based on stores need. Helped assign the employee’s daily task and duties Worked closely with the GM in various projects and duties Employee substitution as needed, serving, cashiering, cooking, prepping, dishwashing and cleaning Established rapport and built relationships with long term customers/regulars Focused on implementation of security and health code regulations. Cadillac Mexican Kitchen and Tequila Sports Bar
Las Vegas NV. June 2014-April 2015
Manager
Store key holder
Opening and closing the store
Produced effective schedules for company employees to ensure proper coverage Ensured payroll has been processed correctly and sent up to home office Ordered inventory and transferred product on a weekly basis based on stores need. Helped determine the stores need of inventory
Resolved guest related issues
Helped assign the employee’s daily task and duties Worked closely with the GM in various projects and duties Established rapport and built relationships with long term customers/regulars Focused on implementation of security and health code regulations. Rain Forest Café Restaurant- Las Vegas NV. January 2013-June 2014 Server/Shift Supervisor
Store key holder
Opening and closing the store
Resolved guest related issues
Helped assign the employee’s daily task and duties Worked closely with the GM in various projects and duties Employee substitution as needed, serving, cashiering, cooking, prepping, dishwashing and cleaning Established rapport and built relationships with long term customers/regular Focused on implementation of security and health code regulations. Maire Callender’s Restaurant- Henderson & LV NV June 2007-January 2013 Manager
Store key holder
Opening and closing the store
Worked at all six store locations as needed, including three franchise stores and three corporate stores Produced effective schedules for company employees to ensure proper coverage Ensured payroll has been processed correctly and sent up to home office Ordered inventory and transferred product on a weekly basis based on stores need. Helped determine the stores need of inventory
Resolved guest related issues
Helped assign the employee’s daily task and duties Worked closely with the GM in various projects and duties Employee substitution as needed, serving, cashiering, cooking, prepping, dishwashing and cleaning Established rapport and built relationships with long term customers/regulars Focused on implementation of security and health code regulations. Marie Callender’s Restaurant Glendale, CA. September 2006-June 2007 Server
Ensured the satisfaction of my guest dining experience Conducted sales transactions in association with meals that were ordered Created a pleasant ambience and service to all guests Balanced daily sales transaction
Assisted in the training of additional staff
Marie Callender’s Las Vegas, NV. November 2005-September 2006 Serve
Ensured the satisfaction of my guest dining experience Conducted sales transactions in association with meals that were ordered Created a pleasant ambience and service to all guests Balanced daily sales transaction
Assisted in the training of additional staff
Other Experiences
Towbin Motorcars of Las Vegas NV. - Receptionist Cashier November 2004-November 2005
Past server experience (over 10 years ago) includes serving at Sammy’s Woodfire Pizza in Las Vegas, Steak N Ale Restaurant in Orlando and Altamont Springs Florida, Marie Callenders Restaurant in Henderson.
Contact this candidate