Customer Service Operations Supervisor

KajEric Herby Desravins

**** **** *****

Coconut Creek, FL, 33073

Cell Phone: 954-***-****

E-Mail: ad1vne@r.postjobfree.com

Education

Bachelor Degree: Keiser University

Associate of Arts: Louisiana State University

Job Experience

Ryder Last Mile (2021-Present)

oCustomer Service Operations Lead/Logistics Supervisor

Started as Logistics Operations Coordinator

Promoted in 6 months to Operations Lead of Customer Service Team in Office

Also Promoted to Logistics Supervisor of entire warehouse

oOversee office team/warehouse personnel

oAssisting in billing and coordinating up to 35 trucks daily of different furniture merchandise to be delivered to various customers

oEmailing and conference calls with multiple store managers, general managers, regional managers, directors, Vice Presidents, and CEOs for the progression of the company.

oHighly proficient in Excel, Word, Outlook to use multiple data to display each previous day’s work.

Lennox National Account Services (2021)

oService Account Coordinator

oHigh volume of inbound calls from various customers regarding some form of electrical service.

oHandle 300-450 emails per day as well as make 100 outbound/inbound calls to various customers, branch managers, area managers, and directors.

oFully aware of regulations and guidelines in customer service.

oAssisted in managing at least 40 different service accounts.

United Collection Bureau (2020)

oDebt collection agency for Citibank & Chase

oHighly trained in negotiations with customers via telephone

oMake high volume of outbound calls

oHandle approximately between 200-350 calls on a daily basis depends on each customer’s situation.

oFully aware of regulations and guidelines in customer services

oDaily billing for multiple high end accounts

Owens & Minor (Warehouse) [2018-2019]

oReceived hospital products from other companies (ex. MedLine)

oFast paced environment

oAssisted between office work and warehouse duties to maintain updates throughout the day of inventory in facility, and inbound and outbound

oAlso was responsible for sending reports weekly showing revenue for particular sight

*Proficiency in Microsoft Word, PowerPoint, and Excel.

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