* * * * *

Mansoor Zamani

ad1vmw@r.postjobfree.com

Mobile# + (93-766-***-***

Mobile# + (93-788-***-***

Present Address: 3rd Precinct -Kabul.

Permanent Address: Maidan Wardak.

Personal Details

F, Name: Abdul Samad.

Date of Birth: 1993/ 04/ 17.

Marital Status: Single.

Nationality: Afghan.

Gender: Male.

Native language: Pashto

Skills

Full access to:

• Linux, Red Hat, Ubuntu

• MS Windows

• MS Office Package

• Internet

• Mailing (MS Outlook,

Exchange, Gmail, Yahoo)

• Programing:

HTML 5

CSS 3

JavaScript, jQuery

Bootstrap

My Sql

• Networking:

Windows Server 2008

(MCTIP).

Windows Server 2012

(MCSE).

Objectives:

I seek challenging opportunities where I can fully use my skills for the success of the organization.

Experiences:

1. Kabul Skyscraper Services (Project with MTNA Telecommunication Company)

Nov 2019 - 2023

Call Center & SCC Team leader.

Specialist Trainer.

• SCC Daily Performance Report.

• SCC Agents Monthly, Quarterly & Yearly Performance Reports.

• SCC Team Schedule & Login, Logout Reports.

• SCC Team Real Time Monitoring.

• SCC Team Complete Payroll Report.

• SCC Team Headcount Report.

• Mass CC /HVCC Leave and Attendance/Cooperation sheet.

• CC, SCC & SRA Teams Poor agents follow up interim of All KPIs and improvement plan for.

• CC, SCC & SRA Teams Training of Product and Services.

• Call Center Daily/Weekly/Monthly Briefing and Making Briefing presentations.

2. Kabul Skyscraper Services (Project with MTNA Company)

2013 - 2019

Inbound Call Center Representative.

Outbound Call Center Representative.

Postpaid & HVCC Departments.

• Pay more attention on Customers and Company desires.

• Receives Customer E-mails, Calls, SMSs, and complaints to solve their queries and complaints efficiently.

• Register customer cases in complaints ticket management system, resolve them.

• Suggest procedures and programs that improve performance and expedite processes and apply any other tasks assigned by supervisor or team leader.

2 P a g e

Languages

1. Pashto

• Speaking= Native Language

• Reading = Good

• Writing= Excellent

2. Dari

• Speaking= Excellent

• Reading = Excellent

• Writing=Excellent

3. English

• Speaking= V. Good

• Reading = V. Good

• Writing= Excellent

3. Ministry of Urban Development & Housing.

3rd March 2023- 24th November- 2023

Internship as (IT Assistant & IS Agent).

4. Sabah Private High School

2018 - 2019

Computer Instructor

• To teach all students in best mode of possibilities,

• Manage all students and solve their daily problems.

• To perform theoretical and practical methods.

• Preparing and conforming of Seminars and Extra Homework.

• To fulfil theoretical and practical methods.

• Group works.

5. Kiya Educational Center

2012 - 2013

English Instructor

• To teach all students in best mode of possibilities,

• Manage all students and solve their daily problems. Education:

1. Kabul Polytechnic University.

Graduated / 2023

Bachelor in Computer Science.

• Information System.

2. Computer Technology Institute (CTI).

Graduated/ 2017.

2 years Diploma (Associate’s Degree in Computer Science)

• Networking.

3. Kabul Technical Institute (High School)

Graduated/ 2011

12th Grade

Related Courses:

1. Behzad Institute.

Graduated/ 2017

DIT.

2. Azeraksh Academic Center.

Graduated/ 2011

DEL.

3. Kiya Educational Center.

Graduated/ 2010

DEL.

• Teacher Training:

Having of Groups & teachers

training skills, and could gain

a Certificate in this field as

well.

Contact this candidate