Customer Service Office Assistant
Resume:
Carissa Ortner
Orlando, FL *****
*************@*****.***
Work Experience
Office Assistant
Strollo Architects - Orlando, FL
October 2020 to July 2023
Preforming general office duties such as: answer telephones, schedule appointments, office machine operation, filing, running errands, corresponding travel arrangements, route incoming mail, and proof- reading/editing contracts. Proficient in Word, Excel, and PowerPoint. Office Manager
Anderson Developers, LLC
September 2018 to March 2020
Completing duties such as: corresponding between general contractor and subcontractors, processing and creating invoices via QuickBooks. Obtaining building permits, maintaining constant communication with clients, take offs, collecting expense data. Procurement of building materials, client selections, and office supplies. Purchasing and comparing vendors, equipment, and services. Customer Service/Jewelry Assistant/Cashier
Kohls Department Store - Altamonte Springs, FL
January 2017 to March 2019
Assisting customers to help resolve any billing, purchase, credit card or technical issues. Collecting payments and processing exchanges or refunds. Marketing and selling Kohl's Charge card. Responsibilities also include unloading, unpacking, stocking and organizing merchandise. Customer Service Representative
Dominion Business Group
May 2011 to December 2016
Maintain records, details, inquiries, complaints, and account changes of customer interaction and transactions. Resolve customer complaints and billing errors by performing activities such as refunding money or adjusting bills. Check to ensure appropriate changes have been made to resolve customer complaints. Train other staff members to perform work activities and interact professionally with customers and colleagues.
Office Assistant
All Star Termite & Pest Control
June 2006 to February 2011
Confer with customers by telephone or in person to provide information about products or services, cancel accounts, or obtain details and complaints. Determine charges for services requested, collect payments and arrange for billing. Manage procurement of materials, supplies, and products needed. Education
liberal arts
Polk State College
May 2009
High school diploma
Lake Wales High School
May 2006
Skills
• Office Management
• QuickBooks
• Procurement
• QuickBooks
• Office management
• Cash handling
• Customer service
• Marketing
• Cash register
• Procurement
Assessments
Bookkeeping — Proficient
December 2021
Calculating and determining the accuracy of financial data Full results: Proficient
Customer focus & orientation — Proficient
September 2022
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
October 2020
Identifying and resolving common customer issues
Full results: Proficient
Retail customer service — Proficient
January 2022
Responding to customer situations in a retail setting Full results: Proficient
Early childhood development — Proficient
August 2023
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Work style: Professionalism — Proficient
February 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Administrative assistant/receptionist — Proficient February 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Attention to detail — Proficient
September 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Project timeline management — Proficient
January 2023
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Managing accounts in QuickBooks — Proficient
February 2022
Using QuickBooks software to manage business financials Full results: Proficient
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