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Fresca Booth ad1vlt@r.postjobfree.com •

Carrollton, TX • 214-***-****

Summary

People focused and data driven with a proven reputation for upselling company brand capabilities and retaining customer loyalty via a targeted business strategy. Analytical and highly organized business professional with over 10 years of experience across the healthcare, business, and logistics industries. Strong focus on maintenance of internal and external relationships that support the increase of labor and cost efficiency production. Frequently strategize ways to target and fulfill new business opportunities aligned with company mission. Collaborate with all relevant stakeholders to enact high level business acumen and standards.

Areas of Expertise

• Client Acquisition

• Relationship Building

• Account Maintenance

• Data Entry & Recordkeeping

• Invoicing & Receiving

• Microsoft Office Suite

• Customer Service

• Product Knowledge

• Adobe Suite

Career Experience

Business Development Specialist, Platinum Healthcare Corporation, Addison, TX May 2021 – Present Develop and maintain relationships with new clients with the intention of increasing business sales and visibility. Strengthen relationships with existing clients. Conduct market research and analyze industry trends to forecast strategies that will increase customer loyalty. Provide management team with applicable updates on customer acquisition and sales goals.

• Received consistent referrals from clients due to established customer loyalty and satisfaction. Retention Specialist, EVO Payments, Farmers Branch, TX Oct 2020 – March 2021 Compiled, sorted, and verified accuracy of data upon entry into system. Scanned and uploaded document files into computer system for maintenance. Generated tickets and shipping information to prepare equipment for parcel delivery. Performed processes to verify and approve banking information for payments.

• Served as the Top Agent for contract re-signings. Account Management (Retention), ADT Security, Irving, TX March 2019 – Jan 2020 Reviewed client accounts and determined the most appropriate plan for their budgetary and liability needs. Recorded information about customer financial status and status of any collection efforts. Addressed the varying needs of a diverse customer base including resolving customer complaints, securing renewals or saves, and persuading customers on the verge of cancellation. Maintained a vast knowledge of the industry and competitive landscape to offer customers with the most current product pitch.

• Earned Top Agent for contract re-signings and installs. Travel Service Representative, American Express Travel, Dallas, TX Nov 2018 – March 2019 Identified prospective customers using client leads or other business contacts and answered questions about services, prices, and availability. Provided travel quotes and information about credit terms. Booked travel arrangements for card members inclusive of flight, hotel, and rental car reservations. Accepted credit card payments and assisted with escalated issues of concern resolving to full satisfaction. Maintained customer records using automated systems.

• Achieved a 99% customer satisfaction rate relevant to fulfillment of company goals. Customer Service Representative, FedEx, Irving, TX Dec 2016 – Nov 2018 Conferred with customers via telephone and in person to provide information about products and services, enter orders, cancel accounts, or obtain details of complaints. Obtained all relevant information for claims adjustments to assess validity of customer complaints and approve or deny defective dealer claims. Reviewed disputed merchandise for quality assurance against original requisitions and prepared new invoices for returned goods. Maintained records of details with customer interactions.

• Promoted to an Assistant Manager position within two-year time tenure in job. Additional Experience:

Certified Nursing Assistant at GIRLING Health Care, Dallas, TX Cheerleading Vendor at Dallas Independent School District, Dallas, TX Sales Associate at Under Armour, Dallas, TX

Risk Sales Advisor at Sprint, Dallas, TX

Education

High School Diploma

Berkner High School, Richardson, TX

Licenses

Massage Therapy License

ATI, Dallas, TX

Volunteering

Cheer Coach, Various Locations Across Dallas/Fort Worth, 2010-Present

Contact this candidate