Warehouse Associate It Support
Resume:
Abrar Islam
Buffalo, NY *****
***********@*****.***
EXPERIENCE
Amazon Warehouse Associate
(March 2021) – (June 2022)
Working as an Amazon warehouse associate typically involves tasks such as picking, packing, and shipping orders. Associates often use handheld devices to locate and scan items. The environment can be fast paced, and there's an emphasis on meeting productivity targets.
Walmart Stocker
(July 2022) – (Sep 2023)
As a Walmart stocker, my primary responsibilities include restocking shelves, organizing merchandise, and maintaining inventory levels. The work often involves lifting and moving items, ensuring products are properly displayed, and assisting with customer inquiries. It can be physically demanding and may require attention to detail.
EDUCATION
Google IT Support Professional Certificate
(Sep 2023) – (Nov 2023)
Completed my IT Support Certificate, which is equivalent to 5 college courses at a bachelor’s degree level. Studied how to assemble a computer, write effective support documentation, route paths and subnets, and manage device software.
Western Governors University, Salt Lake City, Utah — (Cybersecurity And Information Assurance, Bachelor's Degree)
(Sep 2020) – (Present)
Studied range of topics related to protecting computer systems, networks, and data from unauthorized access, attacks, and damage. This includes learning about encryption, network security, ethical hacking, threat detection and response, risk management, and cybersecurity policies. Understanding vulnerabilities, securing information systems, and staying updated on emerging threats are crucial aspects of cybersecurity education.
SKILLS
Technical troubleshooting
System administration
Excellent customer support
Operating system installation
Cybersecurity
User training & support
Windows and Linux file systems navigation
TCP/IP communications
Cloud computing
Command – line interfaces
AWARDS
Google IT support Certificate
LANGUAGES
English
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