Vanessa Griffin-Gammage

Greater Atlanta Area, GA 678-***-****

ad1vht@r.postjobfree.com Vanessa Griffin-Gammage LinkedIn

Technology Leader

Empowers & Strengthens Highly Functioning Teams through Fostering a Shared Vision & Sense of Purpose

Accomplished and resolute technology leader with comprehensive background in driving advancements, empowering teams, and cultivating strong relationships for maximum potential. Proven success in spearheading initiatives, translating visions into actionable plans, and fostering sustainable high performance. Adept in identifying optimal strategies, crafting compelling proposals, and prioritizing ROI while engaging all team members. Demonstrated history of delivering projects, managing portfolios, and consistently bringing innovation, expertise, and leadership to all endeavors.

Areas of Expertise

Service Excellence Advocate Strategic Vision & Execution Leadership & Team Management Coaching & Mentoring Project, Program, Portfolio Management Vendor Management Operations Support Cross-Functional Collaboration

Continuous Improvement Enterprise Applications Emotional Intelligence Analytical Skills Change Catalyst

Technical Skills

ITIL LSSGB Smartsheet Remedy NOI Netcool JIRA New Relic HP

Microsoft Office: PowerPoint, Excel, Word, VISIO Confluence

Professional Experience

COX COMMUNICATIONS INC (CCI), Atlanta, GA 2000 to 2023

Technology Manager (Portfolio Manager), Technology 2021 to 2023

As the leader of the Portfolio and Operations Readiness team in Service Assurance's Tools, Telemetry, Process, and Training (TTPT), I provided essential leadership for portfolio and operational readiness success. My role ensured effective portfolio management, guided innovative program and project management, and drove strategic leadership, technology enhancements, and project delivery through collaborative teamwork, resulting in remarkable achievements.

Strategic Team Leadership – Partnered with the development and implementation of internal team frameworks, enhancing team collaboration in Financial Stewardship, Communications, Business Case development, ROI Analysis, and Project Proposals. Led cross-functional discussions to align technical solutions with business needs.

Portfolio and Project Management - Spearheaded portfolio and project management efforts for Service Assurance TTPT, advising on best practices, utilizing Waterfall and Agile Methodologies, and ensuring project delivery aligned with business needs. Managed high-budget projects, including a $25M+ Service Assurance portfolio, demonstrating precision in financial planning, analysis, reporting, budgeting, and forecasting. Facilitated seamless communication and collaboration among multiple teams to ensure projects aligned with business objectives, coordinating rollout schedules and releases.

Operational Excellence - Applied Greenbelt and ITIL methodologies, resulting in seamless business operations, adherence to industry best practices, and efficient problem-solving for Service Assurance.

Innovation and Consultation - Consulted on innovative solutions aligned with Service Assurance technology direction, methodology, metrics, and tools for telemetry monitoring and support across internal and external customer devices and applications. Ensured operational support for existing and new functionality and products.

Technology Manager, Service Assurance 2016 to 2021

Spearheaded the establishment of three new Technology teams, working in close collaboration with diverse project groups to deliver tailored technological monitoring solutions that aligned precisely with our clients' unique requirements. Conducted comprehensive risk assessments, identifying potential challenges, and developed strategic mitigation strategies to ensure the successful implementation of these solutions.

Provided guidance, mentoring, and coaching to junior colleagues, supporting their development, and bolstering the collective proficiency of the team.

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COX COMMUNICATIONS INC (Continued)

Collaborated with Service Assurance Leadership to analyze performance, define metrics, and establish scorecard and dashboard requirements. Managed the analysis and development of requirements for addressing break/fix issues, on-call support, and continuous process enhancement related to TTPT-owned tools and strategies.

Led teams and provided consultation to various Service Assurance teams, driving ongoing improvements in user experience. Directed teams in collaborating with Tier 3 teams to ensure effective telemetry strategies for monitoring, ticketing, and supporting PPM efforts that impact Service Assurance.

Teamed closely with PMO partners to set up and implement Tier 2 Network Operations Center (NOC) telemetry monitoring and support for both internal and external customer applications. Ensured operational readiness for new functionality and product deployment through the development of Methods of Procedures (MOP) and training initiatives, optimizing the customer experience. Ensured updated monitoring requirements operational as part of SDLC.

Technical, Infrastructure, and Operational Engineering 2000 to 2016

Pivotal in shaping the vision of various newly formed teams, conducting in-depth analyses of tools like SolarWinds, Remedy Problem Management module, and others to identify tool feature duplication, and offer valuable process improvement and tool enhancement recommendations.

Managed development, execution, and management of end-to-end processes, monitoring, and support for platforms, applications, and devices. This effort provided consistent and reliable telemetry monitoring to deliver a superior experience for customers.

Led the development, implementation, and management of monitoring and support for new Video products, guaranteeing seamless integration and customer satisfaction.

Foundational Experience

COX COMMUNICATIONS, Atlanta, GA

OSS Administrator / Production Support Specialist

Provided technical support for production tools and applications (troubleshooting, installs, upgrades, new releases, deployments). Created on-call schedule for team.

NOC Specialist

Delivered 24/7 National support for network monitored devices.

UNITED STATES ARMY RESERVE / ALABAMA NATIONAL GUARD Ft. Rucker / New Brocton, AL

E5 (Sargent), 8 years

United States Army Reserve. (68L MOS - Avionic Communications Equip. Repair) and Alabama National Guard. Displayed strong leadership qualities, discipline, and commitment to duty during military service. Demonstrated the ability to work effectively under pressure, adapt to changing situations, and make critical decisions.

Education

Pursuing Master of Business Administration (MBA), Leadership, Liberty University, Liberty, VA

Bachelor of Science (BS), Electronic Engineering Technology (EET), DeVry Institute of Technology, Decatur, GA

Professional Development / Certifications / Affiliations

ITIL Foundations Certification/Six Sigma Green Belt Certification/SAFe 6.0 Certification (In Progress)/CSM (In Progress)

WICT: Leading with Authenticity and Power, WICT Mentoring Program

Women’s ERG: Peer-to-Peer Mentoring Program, Salute ERG: Salute Mentoring Program

WIT: Nasdaq Entrepreneurial Center - Milestone Circles (In Progress)

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