Customer Service Agent
Resume:
Helen Taylor
Indianapolis, IN
******************@***********.***
CAREER OBJECTIVE: Understanding the customer experience and creating them are very different; yet both vital to retaining customer loyalty. Over the past 20 years, I have dedicated myself to understanding and exhibiting the core principles of customer service. I am looking for an organization that aligns with that philosophy and allows me to grow and add value long term. I’m seeking to find long-term employment in a well organized corporation that offers a challenging and rewarding career with advancement opportunities and compensation. Hardworking, dependable, and goal-oriented individual with an extensive background 15 + years in Customer Service and Sales. Excellent customer service skills with the ability to work independently or in a team environment. Work Experience
Licensed Insurance Sales & Service Agent
Anthem - Indianapolis, IN
August 2022 to January 2023
· Worked with clients on open enrollment for Medicare
· Discussed options for coverage and care with each client
· Answered questions regarding products and services Licensed Insurance Sales & Service Agent
Hoosier Motor Club - Indianapolis, IN
February 2022 to August 2022
· Managed sales and service inbound calls
· Processed billing payments and changes
· Reached out to prospective clients regarding personal, life, and commercial insurance
· Gave quotes and upsold AAA memberships and products including life and pet insurance
· Met and exceeded monthly metrics
Sales and Service Agent
State Farms Insurance - Indianapolis, IN
July 2021 to February 2022
· Oversaw sales and outbound calls to both new and existing clients
· Billed clients and processed changes to policy
· Facilitated Annual Insurance Reviews for aligned coverage based on needs
· Provided excellent customer service and assisted customers with sales in a fast pace work environment
· Answered incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
· Demonstrated accuracy in processing client policy modifications based on the data given
· Verified new customers coverage and presented policyholders with proof of insurance paperwork
· Kept track of all customer inquiries and followed up to verify that all questions were answered regarding customer policies
· Stayed up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
· Handled complaints, presented appropriate solutions and alternatives within the timeframes set, and followed up to ensure that the issue has been resolved
· Quoted prices and Processed payments
Sales & Event Liaison
Main Gate LLC - Indianapolis, IN
January 2019 to June 2021
· Served as a customer first point of contact and solved any issues Worked on special projects in a hands- on aspect
· Tracked inventory, counted, and ensured enough was on hand
· Ordered supplies from vendors when inventory was low Sales Representative
Defenders/ADT - Indianapolis, IN
January 2017 to December 2018
· Assisted customers in merchandise selections and with order disputes and inquiries
· Scheduled appointments for installation and provided support for pre-existing and new customers
· Reported weekly and monthly sales totals to management Sales Representative/Collections
Navient - Indianapolis, IN
January 2018 to January 2018
· Processed all monetary transactions and consistently met departmental deadlines
· Provided customer support to approximately 60-70 calls daily and handled customer inquiries Detention Officer
Marion Superior Court Juvenile Division - Indianapolis, IN January 2015 to December 2017
· Responsible for receiving and processing inmates into a detained institution & Oversaw ordering supplies
· Enforced communication guidelines and monitored inmates while implementing daily schedules
· Prepared routine records on inmates(research & approve) and performed general clerical duties Direct Sales Representative
Comcast /Xfinity - Fishers, IN
January 2013 to December 2014
· Reported weekly and monthly sales totals to management
· Provided support for pre-existing and new customers and assisted customers in merchandise selections
· Handled customer inquiries and assisted customers with order disputes and inquiries
· Created and assigned work orders and scheduled appointments for installation Call Center Representative
Lockheed Martin - Indianapolis, IN
January 2012 to December 2013
· Consistently met departmental deadlines and made requested customer policy account changes
· Provided customer support to approximately 60-70 calls daily
· Copied, filed, and faxed clients information for mortgage loans Customer Service Representative
Talagy Staffing Service - Indianapolis IN
January 2009 to December 2012
· Provided customer service for the Indianapolis Convention Center
· Processed all monetary transactions and promoted Sales
· Made requested customer policy and account changes and communicated customer request to management
Mortgage Processor
Clayton Mortgage Service - Indianapolis, IN
January 2006 to December 2008
· Reviewed paperwork for 100% accuracy before submitting for underwriting
· Processed loan documentation including title, appraisal, verifications evidence of insurance, and payoffs
· Processed and prepared loans for underwriting and obtained insurance authorizations Mortgage Specialist
Trinity Mortgage Services - Indianapolis, IN
January 1997 to December 2006
· Created and administered marketing and customer service programs, which fueled referrals
· Provided sales support and ordered loan documentation at setup, including title, appraisals and verifications, evidence of insurance and payoffs and Processed loan documentations
· Cross –trained and provided support for other Service representatives as needed Education
Insurance Career Training
New Beginnings Workforce Development Training Program - Indianapolis, IN, US March 2021 to April 2021
High School Diploma
Emmerich Manual High School - Indianapolis, IN, US Skills
• Transferable Skills: Acquire & Evaluate information, Estimate time needed for projects, follow customers instructions, Manage time effectively, Meet Deadlines, Organize and maintain information, Multi-tasked Oriented, prioritize tasks Leadership Skills: Interpret and communicate information, Capable of coordinating personnel in support of activities, Follow & give detailed instructions, Train workers based on their inspiration of knowledge, Make important decisions, Resolve conflicts, maintain safe work environments, Monitors & correct performances, proofread written material, Work as a team member
Additional Skills: Adhere to safety procedures, follow emergency procedures & government regulations, read and understand operating manuals and systems
• Underwriting
• Research
• Outbound sales
• Sales
• Direct sales
• Upselling
• Cash handling
Contact this candidate