Rhonda Darden

**** ******** **. **** *

Del Valle, Tx 78617

ad1v9k@r.postjobfree.com

214-***-****

Work Experience

aCremation Funeral Home - Dallas, Tx.

Cremation Advisor - February 2022 - Present

Supervisor: Frank Seddio

Day to Day Duties

Graveyard shift from 11pm - 8am I answer all incoming calls involving first calls and removals and/or provide pricing to families/potential clients as well as quotes in all market areas - Dallas/Ft. Worth, Tyler, Waco/Temple, San Antonio and Houston. Receive and confirm information provided by all levels of release authorities, relaying detailed and accurate information to transport teams, confirming pick up locations and times and entering new client information into company created/owned software and keeping detailed records/notes of transport process. Delivered updates and any requested confidential information to confirmed family members with a sense of compassion and empathy to all as well as a sense of urgency in.

Work Experience

Homeward Bound Shipping - Detroit, Michigan

Manager of Operations - January 2020 thru August 2021

Supervisor: Matt Smith

Day to Day Duties

For a little over a year and a half I was on-call 24/7 and would receive and respond to all first calls via the answering service or direct calls in, and assisted with and coordinated the entire process - all the way to the invoicing/billing process, collected/provided necessary information to the appropriate individual pertaining to the death certificate, requested/obtained the proper legal documentation needed to transport human remains internationally as well as domestically, established and maintained strong professional relationships with agents/clients globally as well as with the families involved if needed and always with sincere compassion and understanding, scheduled/booked all flights for any/all human remains transportation with corresponding airline(s) and created/submitted the flight itinerary/documentation(s) to all necessary parties, entered/maintained detailed records of active calls/cases from start to finish in excel, created/submitted/closed out invoicing/billing for all cases completed,

Work Experience

Global Mortuary Affairs - Mesquite, Tx

Receptionist/Donor Participant Repatriation Liaison - October 2017 thru June 2020

Supervisor: David Patterson

Day to Day Duties:

Answered multi-line phone system to obtain information necessary to complete the removal and placement of decedents in a timely manner with a sense of urgency and professionalism, assisted with some removals and followed proper protocol at all time, documented and updated any/all information pertaining to the decedent and the services requested, obtained all the necessary legal documentation/permits needed for transportation of decedent via land, air or sea, utilized the Texas State online death registry to assist with the completion of the death certificate when requested, prepared, scheduled and arranged for the transportation of donor participant to appropriate donor facility, assisted with the invoicing/billing procedures for donor companies and individual funeral home/mortuaries, established and maintained a strong professional relationship with clients/funeral home establishments alike.

Education: Lone Oak ISD High School - Diploma 1992

References: Upon Request

Cover Letter:

Since the day I started in this industry I have poured my heart and soul into the job that I am asked and expected to do, without hesitation. I have found my passion and go above and beyond to make certain that all i’s are dotted and no t’s are left uncrossed. I have treated every case as if it were my own family and take pride in doing so. I have established and maintained a strong business connection with many funeral home establishments and mortuaries etc. - globally. I am always looking for and excited to learn new things and improve and expand my ability and knowledge of the designated job and of the industry as a whole.