Operations Manager Call Center

Shawn M. Leigh

***** * ***** **

Tolleson, Arizona 85453

520-***-****

**************@*******.***

Objective

My objective is to obtain valuable opportunities and experience while allowing me to use my skills and abilities in a positive work environment, thus, becoming an asset to the company.

Education

Douglas High School Aug. 1996-May 2000

Douglas, AZ GPA: 3.8 (4.0)

Cochise Community College, Elementary Ed. Aug. 2000-May 2002

Douglas, AZ

Pima Community College, Secondary Aug. 2004-May 2005

Work Experience

Advanced Call Center Technologies, 1701 E. 10th St., Douglas, AZ Aug. 2008-Nov.2016

Agent, Trainer, Supervisor, Operations Manager

Supervisor: Steve Jones - 520-***-****

Citi Bank, 9060 S. Rita Rd.,Tucson, AZ 85747 Dec. 2016-Present

Customer Service Representative

Verify and Process payments, credit card issues.

Supervisor: LaDonte Hocker-520-***-****

Computer Literacy

Microsoft Word E-mail

Microsoft Excel Windows

Microsoft PowerPoint Internet

Volunteer Service

Coaching Little League (5 yrs)

Concession Stand Volunteer

Elks Lodge food drive

Special Olympics coaching

References

Margret Gomez / 20yrs Andres Hoyos/10yrs Julie Romero Flores/ 14yrs

Tempe, AZ Tucson, AZ Douglas, AZ

602-***-**** 520-***-**** 520-***-****

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