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Information Technology Customer Support

Location:
Florida
Posted:
December 11, 2023

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Resume:

Ms. Tairra Wolfe

Daytona Beach, FL

786-***-****

ad1v4u@r.postjobfree.com

Objective: Diligent worker with skills developed through years of education and experiences in diverse work environments. Profile: Seeking to obtain a position within Department, and to excel within your company.

Skills

• Information Technology/Clerical/Office Support

• CDM/ICD/Troubleshooting/Operating Systems

• EPIC/Sunquest/Operation Systems/Security

• Customer Support/Data Analysis/Management

• Excellent Communication- written/oral

• Multitasking/Problem Solving/Patience

• Quick Learner/Reliable/Dependable

• Great Asset to Any Team

Work Experience

United States Postal Service - Opa-Locka, FL October 2018 – Current

Logistics Professional

Assists customers and works as a postal support employee; Sorts and prepares mail for distribution by the mail carrier; Assist as needed with loading or unloading mail carrier vehicles, and filing undeliverable mail; Bundles, labels, and routes. Oversees all aspects of corporate logistics to determine the most cost-effective or efficient means of transporting products or supplies as well as the financial impact of proposed logistics changes, such as routing, shipping modes and product volumes. Direct routing of mail using the most time-efficient transportation possible by utilizing advanced surface and air assignments.

County Of Volusia - Holly Hill, FL August 2022- August 2023

Department of Treasury - Coder

Worked independently or as a team that was responsible for Billing & Coding and revenue collection of Emergency Medical services and transportation. As a Billing Employee, Had the opportunity to improve business processes and develop plans and strategies to implement those changes. In this role, Supported County Wide Emergency programs and initiatives, lead various Emergency billing-related projects and systems, and represent the Billing division in meetings.

University of Miami Hospital - Miami, FL February 2016 – November 2020

Accounts Payable [2019]

Sr. Charge Review Specialist- Pathology IT [2016]

Responsible for a range of accounting and clerical tasks; Provided customer service, billing assistance, follow-ups, interpreted benefits to patients; Functioned as a liaison between the Hospital, Physician, and Business Services or thirdparty payers and outside healthcare departments; Ensured reimbursement for hospital or provider billing on accounts.

Laboratory Corporation of America, Tallahassee/Plantation, FL June 2011– Feb 2016

Patient Service Center Site Coordinator

Lead Phlebotomist; Supervised activity in Patient Services Center; Functioned as a diagnostic technician responsible for accurately performing and processing electrocardiograms, blood draws collected intravenously and capillary from patients; Completed clerical reports and functions associated with procedures. Collection of specimens from patients of all age groups; Drug testing, paternity collections, alcohol testing, LCM/Cyber Tools, TestCup, pediatric collections; all Data Entry including health insurance information into the system; Maintained sterilization of work area and tools; Traveled to outside facilities and performed a variety of collection, testing, and processing procedures.

Tallahassee Memorial Hospital - Tallahassee, FL June 2008 – June 2011

Laboratory Technician III

Data Entry of Insurance and patient data; Maintained sterilization of work area and tools; Direct patient care; Collected and processed specimens; Maintained inventory of reagents, equipment and supplies necessary for the daily performance of testing; Traveled to outside facilities to collect specimens.

Florida Health Care -Daytona Beach, FL May 2006 – July 2007

Medical Records/Health Information Management

Gathered patient information; Maintained master patient index; Retrieved medical records; Delivered charts to designated areas of facility; Maintained company policy and patient confidence by keeping patient records information confidential.

Educational Background

University of Phoenix, Miramar, FL IT CISCO Networking Certification 2020

Lively Technical Center, Tallassee, FL Licensed Practical Nurse (LPN) 2011

Mainland Sr. High School, Daytona Beach, FL High School Diploma 2006

Daytona State College, Daytona, FL Certification of Phlebotomy/IV 2004



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