Sales Associate Customer Experience
Resume:
Donastasia Pantoja ********@******.***
Bronx, NY 10470, 646-***-****
EDUCATION
TEMPLE UNIVERSITY— College of Liberal Arts, Philadelphia, PA Bachelor of Arts in Psychology and Sociology Graduation: May 2026 GPA 3.73
Relevant Coursework
Selected Coursework: Youth Cultures, Careers in Psychology, Italian Language I, Nature of Crime EXPERIENCE
PANDORA, Bronx, NY June 2023 - August 2023
Sales Associate,Pandora
Facilitated product returns and exchanges and addressed concerns relating to discount offers, leading to a 5% increase in UPT; provided customers with key product information
Managed and maintained cash sales, updating data in real-time for efficient inventory managament; identified opportunities for supplier, updating stock record on a daily basis
Held responsible to ensure customer experience while maximizing profitability; worked on a 8 member team to communicate product knowledge to customer
Supervised POS systems at sales store, interacting with 300+ customers on cash and card payments; processed merchandise returns and exchanges, ensuring 100% authenticity of sale records PRIVATE EMPLOYER, Manhattan, NY January 2019 - August 2022 Babysitter
Offered after school academic support to 2 children, designing study patterns; documented weekly progress, reporting a 50% improvement in academics
Tutored children in English and Spanish, assisting with homework and school projects resulting in a 50% academic improvement
Communicated and worked with children's parents to ensure needs and requirements were met, taking care of dietary accommodations along with language proficiency
SKILLS & LANGUAGES
Efficient Time Management
Adaptability & Willingness to learn
Quality-focused
Language: Native Proficiency in Spanish
Software: Microsoft Excel, Excel, PowerPoint, Access, Google Drive, SharePoint Problem Solving
Excellent customer service
Money Transfer Systems
AWARDS
National Honors Society
Luis Ponce de Leon Chapter of thr Hispanic National Honor Society
Contact this candidate