Operations Manager
Resume:
NICK SOLONYY
PROFESSIONAL SUMMARY
Agile learner and experienced team player with a strong background in project team management, administrative support, and web development skills. Adept at multitasking, meticulous in organization, and detail-oriented. Strong operational management skills and ability to research, create new processes, and improve existing ones. Strong communication skills used to build and maintain relationships with clients and vendors. Proficient in three languages and a holder of an international MBA degree.
WORK EXPERIENCE
Operations Manager
Hilson Management Corporation
October 2020 - Present
● Spearheaded the revamp of operational protocols within a Real Estate management firm, driving efficient task execution and overall operational enhancement.
● Oversaw Operating, Receivable, and Payroll accounts, leveraging accounting expertise to ensure robust financial oversight within operations management.
● Led project execution, collaborating with executives to translate their vision into actionable plans, and working closely with the development team for successful implementation.
● Innovated Lease document templates and macros, significantly expediting document processing and bolstering operational efficiency.
● Implemented a tracking system, resulting in a remarkable 20% increase in rental arrears collection rate.
● Engaged in proactive tenant support, ensuring their needs were promptly addressed and providing comprehensive assistance.
● Collaborated closely with vendors, fostering strong relationships and ensuring seamless cooperation to support operational objectives.
Training Operations Manager
NYIM Training/ NYC Career Centers
February 2016 - October 2020
● Improved the operational efficiency of training courses, resulting in heightened customer satisfaction and increased revenue.
● Oversaw the day-to-day functions of a software training company.
● Coordinated classes, instructors, and customized training sessions to ensure exceptional learning experiences.
● Implemented a strategic class schedule management approach, optimizing booking ratios through thorough research and analysis, leading to a notable 10% annual profitability increase.
● Managed annual schedules to maximize room occupancy and revenue.
● Provided comprehensive technical support and ensured seamless logistics for both in-person and remote students, facilitating a smooth learning experience across various platforms.
● Executed precise and timely payroll processing, adeptly generating reports, including Profit and Loss statements.
● Enhanced procurement efficiency through effective oversight of vendor documentation. Team Co-Lead
Metaweb Technologies (Google) via Upwork
January 2012 - February 2016
● Oversaw and achieved the successful execution of more than 100 projects on Google Knowledge Graph.
● Formulated project directives and utilized tracking charts to reduce errors and expedite project finalization. Collaborated closely with stakeholders and contributors to ensure alignment with project goals and seamless execution
● Supervised and managed a team of 60 members, providing oversight of their tasks, conducting performance evaluations, and facilitating regular team meetings to foster collaboration and alignment.
CONTACT
**********@*****.***
SOFT SKILLS
Operations and process
management
Project Management
Communication Skills
Team Collaboration
Problem-Solving
Time management
Complex Scheduling & Calendar
Management
TECHNICAL SKILLS
MS Office, Google Suite
JIRA, Trello
MySQL, MongoDB
Javascript, React, HTML
Acrobat
Salesforce
LANGUAGES
English
Ukrainian
Russian
EDUCATION
Full Stack Developer
Certificate
GoIT - Coding Bootcamp
Graduated 2023
Master of Business
Administration
(Organizational Management)
Kyiv National Economic
University, Kyiv Ukraine
Graduated 2014
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