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Customer Service Client Engagement

Location:
Las Vegas, NV
Posted:
December 11, 2023

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Resume:

Thaysa Amaro

Las Vegas, NV ***** 725-***-**** ad1v03@r.postjobfree.com

Summary

Outgoing Florist with strong consultative sales techniques and 5 years of experience. Demonstrated in-depth knowledge of seasonal flowers, availability and cost-effective pricing. Exploring opportunities to grow and contribute to dynamic organization.

Skills

Vendor Relationships

Plant Care and Handling

Client Engagement and Assistance

Consultative Sales Techniques

Artistic Floral Design

Artistic Flower Arranging

Price Negotiation

Design Specifications

Client Meetings

Bouquets Design

Experience

FLORIST 03/2017 - Current

Las Vegas Flower - Las Vegas, NV

Managed customer orders, requests, and complaints in a timely manner. Created floral designs with fresh flowers for special occasions such as weddings, funerals, and holidays. Organized the store's inventory of plants, vases, containers, and other supplies. Provided excellent customer service by helping customers choose appropriate bouquets for their needs. WEDDING PLANNER 01/2008 - 06/2016

Fiori Cerimoniale - São Paulo, Sp

Organized and coordinated wedding ceremonies, receptions, and rehearsal dinners. Developed detailed timelines for each wedding event to ensure tasks were completed on schedule. Researched venues and vendors to find the best options for clients within budget. Drafted contracts with vendors to secure services and negotiate pricing. Planned menus, decorations, music, photography, videography, and other details. Provided guidance and advice on etiquette for weddings of various cultures and religions. Assisted couples in selecting invitations, favors, dresses, tuxedos, flowers, cakes. Facilitated communication between couples and their families regarding wedding plans. Oversaw set-up of reception sites prior to events to make sure everything was ready. MANAGING OWNER 03/2010 - 10/2013

Ragdoll. - Ribeirão Preto, SP

Conducted regular meetings with staff members to discuss progress and assign tasks. Maintained a detailed budget, tracked financial results, and identified areas of improvement. Created marketing plans to promote products and services in the local area. INTERIOR DESIGNER 01/2002 - Current

Self employed. - São Paulo, SP

Education and Training

UNLV - Las Vegas, NV Continued Studies

Photography, 03/2023

Floral Institute - São Paulo, SP Continued Studies Floral Design, 01/2009

Unip - Ribeirão Preto, SP Bachelor of Science

Law, 01/2004

FMU - São Paulo, SP Some College (No Degree)

Culinary Arts

Recriart - São Paulo, SP Some College (No Degree) Interior Design

Unip - São Paulo, SP Some College (No Degree)

Architecture

Languages

Portuguese fluent

English fluent

Spanish no fluent



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