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Customer Service Data Science

Location:
Philadelphia, PA
Posted:
December 11, 2023

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Resume:

Hvuyjvxjhvsaculadvchyu

SOFTWARES

SKILLS

Computer Programming

in[R, Python,C++,C,

MySQL]

Customer Service

Data Entry

Customer Engagement

Report Writing

Attention to Detail

Data Management

Google Analytics

Data Visualization and

Presentations

Sequence Diagrams

Data Modeling

Database Programming

Structured Query

Language (SQL)

Strong Work Ethic

FARHEEN FATIMA ALI

BIO-INFORMATICIAN

ad1v00@r.postjobfree.com

+1-267-***-****

498 Plaza Blvd Morrisville, Pennsylvania.

August 07,1998

Female

EDUCATION

MS DATA SCIENCE Present

EASTERN UNIVERSITY SAINT DAVIDS, PA

Statistical & Mathematical

Research Methodology Methods for Data Science

Machine Learning for Data Science

BS BIO-INFORMATICS 2018- 2022

SIR SYED UNIVERSITY OF ENGINEERING AND TECHNOLOGY,KARACHI

Database System

Linear Algebra and Differential Equation

Calculus

Modeling and Simulation

Bio-Physics

Programming Languages [C,C++]

Python and R Programming

Bioinformatics Scripting

Bioinformatics Computing

Technical Writing and Presentation Skills

Artificial Intelligence

Data Structure and Algorithms

Biostatistics

Thesis:Machine Learning Based Mobile Application for the Detection of Viral Dermatological Diseases

HIGHER SECONDARY SCHOOL CERTIFICATE SCHOOL 2016- 2017 ZAM ZAMA DEGREE COLLEGE(Gizri),KARACHI

PRE-ENGINEERING

Mathematics

Physics

Chemistry

EMPLOYMENT

Customer Service Specialist 2022 - Present

THE GIANT COMPANY, MORRISVILLE PENNSYLVANIA

Customer service specialist

Customer greeting and engagment and statisfaction Equity Dealer JUN 2022-AUG 2022

DARSON SECURITIES LIMITED, PAKISTAN STOCK EXCHANGE, KARACHI

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Understood and followed oral and written directions

Assisted with customer reguests and answered questions to improve satisfaction.

Displayed strong telephone etiquette, effectively handling difficult calls

Simulation Modeling

Data Validation

Software Development

Life Cycle (SDLC)

Budget Control

Coding and Debugging

Computer Proficiency and

Microsoft Office

Analytical and Critical

Thinking Online

Learning Organization

and Time Manage

Active Listening

Multitasking

Problem Solving

Excel Spreadsheets

Performance Optimization

Gap Analysis

Data wrangling

Data Warehousing

BI Tool and System

Design

Public Information

Research

Complex Problem Solving

Metadata Enhancements

Data Acquisition

HOBBIES

Reading

Graphics

Photography

QUALITIES

Managing Documentation

Decision Making

Project Management

SQA Programmer JUN 2021 - NOV 2021

ABTACH.ltd, KARACHI

Wrote and maintained clear documentation describing program development, logic and corrections.

Tackled development tasks based on system requirements and documented approaches.

Reviewed and modified unit and integration tests to improve software quality and reliability.

Developed tests to verify implementation of project requirements and enhance customer satisfaction

Internship MAR 2021 - MAY 2021

ICCBS, KARACHI

Supported various program activities, assisting with administrative tasks.

Assisted in routine research, investigations and special projects to support work of assigned department.

Attended and participated in meetings and brainstorming sessions with team members.

Performed design, troubleshooting and integration services to maintain in-place systems.

Designed and implemented development projects.

Reviewed codes, project roadmaps and changing requirements during course of each development.

Amazon Fulfillment Associate Jan 2020 - Feb 2021

Amazon, New Jersey

Amazon Fulfillment Associate

Delta Corporation

Scan in items sort box items wrap items

Picking and packing counting inventory and placed it COURSES

Data Analytics Present

GOOGLE

Python Foundations for Big Data Analytics

Big Data Wrangling

Business Intelligence (BI) and Big Data Visualization

Big Data Management Systems with NoSQL Data Stores

Machine Learning for Big Data

Infrastructure Development for Real-Time Big Data Analytics Data Science Present

IBM

Algorithms used in Machine Learning Statistical Foundations for Data Science

Data Structures & Algorithms

Scientific Computing

Optimization Techniques

Data Visualization

Matrix Computations

Scholastic Models

Experimentation, Evaluation and Project Deployment Tools

Predictive Analytics and Segmentation using Clustering

Applied Mathematics and Informatics

Exploratory Data Analysis

Business Acumen & Artificial Intelligence

Basic Python JAN 2022

ALIGARH INSTITUTE OF TECHNOLOGY

Data Type

Data Structure

Condition,Loop,Tuple,Dictionary

Function

UZMA MEHMOOD

Chairperson/Lecturer Sir Syed University of Engineering and Technology, Karachi Phone: +92-321-*******

DR. ISHTIAQ AHMED

Assistant Professor International Center for Chemical and Biological Sciences, Karachi

Phone :+92-321-*******

SHEHRYAR BUTT

Branch Manager, Dorson Securities Limited,PSX,Karachi Phone : +92-321*******

Python Programming Language DEC 2022

Aligarh Institute Of Technology,Karachi

Qualitative Data Analysis NOV 2022

The Agha Khan University

The Complete SQL BOOTCAMP Jan 2022

UDEMY

REFERENCES

CERTIFICATES

Structural Bioinformatics NOV 2022

The Agha Khan University

CESOL DEC 2021

Learning Inn

PROJECTS

MACHINE LEARNING BASED MOBILE APPLICATION 2021 - 2022 FOR THE DETECTION OF VIRAL DERMATOLOGICAL DISEASES Sir Syed University of Engineering and Technology

Machine Learning

Analysis of images

C++

Database

Skin Disease

LIBRARY MANAGEMENT SYSTEM 2019 - 2020

Sir Syed University of Engineering and Technology



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