Customer Service Phlebotomy Technician
Resume:
Robin Youngman
Richmond, CA *****
**************@*****.***
Good communication and interpersonal skills.
Certified Phlebotomy Technician (CPT-00039419).
An engaging and patient medical professional with 30 years of experience working with the public and responding to all types of customer service.
Work Experience
Phlebotomist
RapidStaff - San Francisco, CA
September 2023 to Present
Adaptable to any situation because every time is different from the last Flexible to working different lengths of shifts
Open to doing things differently than presently taught Maintain a “can do “ attitude and stay professional and compassionate Mobile Phlebotomist
The National Phlebotomy Provider Network - San Francisco, CA June 2023 to August 2023
Provide at Home Phlebotomy care for Laboratory requirements. Travel approximately 80 to 100 miles a day to see 8-10 patients to perform venipuncture and finger sticks.
Adept at reading and comprehending requisition orders for proper tubes and draw order. Certified Phlebotomy Technician I
LabCorp - San Francisco, CA
February 2023 to June 2023
PST at local lab.
Performed an average of 250 venipuncture per week. Proficient at venipuncture blood collection.
Capillary sticks, blood processing and storage and entering all necessary patients information into the computer and tracking system.
Customer Service
The Home Depot - San Rafael, CA
February 2022 to March 2023
Cashiered, bagged, cleaned, restocked and supplied high-quality service. Received cards and notes of appreciation.
Supported my team members was essential to my responsibilities and mutually appreciated. Assistant
NBC consignment - San Francisco, CA
January 2019 to April 2019
Helped with researching and authentication of priceless antiques, art and collectibles Customer Service/Cashier
Whole Foods Market - Mill Valley, CA
September 2016 to January 2019
Worked for over two years in customer service for this hectic store. Duties Included cashiering, bagging, cleaning and restocking and tending to the individual needs of each customer, who were provided with high-quality service, for which I received cards and notes of appreciation.
Supporting my team-members was an essential part of my responsibilities, much needed and mutually appreciated.
Volunteer
Habitat for Humanity - Santa Rosa, CA
June 2015 to August 2016
Organizing, cleaning, pricing and reordering needed inventory, restocking products, assisting with the overall presentation of the store with other the volunteers. Volunteers were from all walks of life and included Physicians, electricians, contractors, all of the volunteers are very committed to providing the best results. This volunteer experience was a real honor for me.
Paramedical Examiner/Phlebotomy Technician
Hooper Holmes - Hayward, CA
January 2010 to December 2011
Evaluated life insurance applicants by giving physical examinations. Assess vital signs and blood pressure -analyzed twelve lead EKGs and took blood and urine samples. Utilized a centrifuge before sending for further information from the laboratory. Paramedic in 911 Emergency System.
Critical Care Paramedic
AMR - Concord, CA
January 1985 to February 2009
Experience Administering Injections
EKG monitoring and treatment of irregular heart rhythms through electrical shock therapy and drug administration
Advanced Cardiac Life Support and Pediatric Advanced life support Paramedic
AMR, Sonoma Life Support, Halls Ambulance, Regional - Concord, CA July 1984 to February 2009
Preformed Advanced Emergency Medicine.
Position required leadership skills, multi-tasking, overseeing team members and controlling the scene. Proficiently determined the severity of each patient's condition and necessary treatment plans. Knowledgeable and adept in treating emergencies from significant Trauma, critical medical conditions, emergency childbirth and combative psychiatric patients. Credentialed Instructor and Coordinator for the EMT Basic Certification Program
Mount Diablo Adult Education - Concord, CA
January 1994 to December 2007
Lectured seven hours a week covering Anatomy, Physiology and Medical Terminology of the human body so students could better understand the causes of life-threatening emergencies. Wrote weekly quizzes, the midterm and the final exam. Instructed students on CPR certification and showed and evaluated essential skills. Four hundred students completed the course.
Using graphic design techniques and producing visual media to communicate concepts Full results: Completed
Assistant Instructor
Los Medanos Community College - Pittsburg, CA
September 1998 to September 1999
EMT skills instructor
Anatomy and physiology knowledge
Teaching basic life support skills
Taught scenarios in triage for critical patients
Education
Associate's degree in Sociology
Diablo Valley College - Pleasant Hill, CA
September 1994 to January 2000
licensed Paramedic in Emergency medical technician Advanced Bakersfield College - Bakersfield, CA
October 1982 to July 1984
Skills
• Cashiering Organizational skills Physical examinations Vital signs CPR Phlebotomy Blood sampling Physiology knowledge Medical terminology Leadership Patient Care Venipuncture HIPAA Caregiving ICD Coding Medical Records CPT Coding EMR Systems Languages French
• Intermediate
• Critical Care Experience
• Anatomy Knowledge
• Experience Administering Injections
• Laboratory Experience
• Triage
• EMT Experience
• ICD-10
• Hospital Experience
Certifications and Licenses
EMT-B
Paramedic License
July 1984 to October 2016
Certified Phlebotomy Technician
CPR Certification
Assessments
Protecting patient privacy — Proficient
January 2023
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Work style: Reliability — Proficient
October 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Clinical judgment — Proficient
October 2022
Assessing a patient's condition and implementing the appropriate medical intervention Full results: Proficient
Attention to detail — Proficient
October 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Working with MS Word documents — Proficient
January 2023
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Analyzing data — Completed
January 2020
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data. Full results: Completed
Medical terminology — Proficient
October 2022
Understanding and using medical terminology
Full results: Proficient
Patient-focused care — Proficient
January 2023
Responding to patient concerns with sensitivity
Full results: Proficient
Written communication — Proficient
October 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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