Customer Service High School

MOHAMMED ALI

**** ******** *** **** *****, NY ***53 Mobile: 347-***-**** Email:

ad1uwc@r.postjobfree.com

SKILLS & STRENGTHS

Bilingual (English & Spanish)

Strong verbal, written, and interpersonal communication skills

Microsoft Word, Excel & PowerPoint

Organized and detail-oriented

Team player able to demonstrate independent leadership skills

Able to work under pressure and meet deadlines

EDUCATION

School For Tourism and Hospitality ( Nov. 2019 to June 2021) Pulse High School ( Sep. 2021 to June 2022)

HONORS

● State of New York Office of Attorney General Triple “C’’ Award / Letitia James

(6/24/22)

● Pulse High School Outstanding Intern Award (5/6/2022)

● Council of School Supervisors and Administration of the City of New York Award

( June 2022)

BRONX COMMUNITY COLLEGE / CUNY ~ Bronx, NY

Associate in Science Degree, expected Jan. 2025

Major: Cybersecurity & Networking

RELEVANT COURSES

Introduction to Cybersecurity

Computer Hardware and Software

WORK EXPERIENCE Kumasi, Ghana

Clothing Store, Family owned business at the Market Jan. 2016

- April 2019

Helper

● Customer Service Representative

● Provided excellent customer service

● Answered and forwarded incoming phone calls

● Provided customers with services and merchandise

● Handled cash and credit card transactions

● Helped my father sell traditional African clothes, for women

● Answered customers' questions about merchandise and advised them on merchandise selection

● Itemized and totaled customers' merchandise selection at checkout, using cash register, and accepted paymecash

● Received delivery from local suppliers, took inventory to keep merchandise stocks neat and

● up to date

● Stocked shelves, racks, cases, with new merchandise SECURITY GUARD ~ New York, NY 02/2020 -

Present

● Inspect and patrol premises regularly

● Monitor property entrance

● Authorize entrance of people and vehicle

● Report any suspicious behaviors and happenings

● Secure all exits, doors and windows

● Monitor surveillance cameras

● Respond to alarms and react in a timely manner

● Provide assistance to people in need

● Submit reports of daily surveillance activity

● Submit reports of every suspicious action

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