Customer Service Security Guard

Seemab Nazeer

** *** ***** **, *******, AB T*N *J7

Contact # 587-***-****

Email: **************@*****.***

SUMMARY

Proactive and well-organized security professional with over three years of exceptional experience with well-established security corporations to provide excellent customer service

currently seeking an exciting job

ORGANIZATIONAL SKILLS

• Time Management

• Incident and Report Writing

• Strong Observation

• Proactive Team Player

Effective Oral & Written Communication

Self-Motivated

Auditing (Visitor Parking, Keys, Fobs)

Adaptability & Flexibility

KNOWLEDGE

• Condo Control Central (CCC)

• CCTVs

• Online Payments Processing

Logbook Maintenance

Emergency Alarms Response

Controlled Access Software

RELEVANT CERTIFICATIONS

• Alberta Basic Security License

• Alberta Class 7 Driving License with clean abstract and record.

• Security and concierge training

• Basic First AID Awareness Training

• First Fighting Safety Awareness Training

Canada

Canada

Canada

Dubai

Dubai

COMPUTER SKILLS

Microsoft Office (Word, PowerPoint, Excel, Visio)

Windows OS Proficiency (Software Installation, Regular Troubleshooting) Fresh-co supper market Canada

Loss Prevention services

16 Hours volunteers in Canada fresh-co supermarket As a Loss Prevention security guard.

Steela and Nova condo security and concierge Canada Security and customer services officer Sep 2023

Remedy issues quickly and effectively through active listening, conflict resolution, and dynamic communication EXPERIENCE

skills

Oversee periodic safety inspections, patrol service and immediate response to all safety security situations Write reports of daily activities and irregularities such as property damage, theft, guest or employee accidents, and unusual occurrences

Secure entrances and exits via physical presence and careful monitoring of CCT Act as a key representative of building management with integrity and in a professional manner at all times Approach all encounters with personnel, residents, guests, contractors and the general public in a gracious, attentive, courteous and service-oriented manner

Utilize the building access program (Freedom) and the Condo Control Central portal as part of the daily activities Conduct regular patrols of the interior and exterior of the building and document conditions Respect and maintain the privacy and security of residents and their identifying information Facilitate inquiries/reservations for moves/deliveries, lounge, and guest suite rentals Complete online transactions (Stripe) for rental of guest suites, lounge, fobs, etc. Maintain key logs, mail/parcel registers, and parking registry and assisted with parking enforcement. SECURITY GUARD Trans guard Group Apr 2018 – Feb 2023 Secure entrances and exits via physical presence and careful monitoring of CCT Act as a key representative of building management with integrity and in a professional manner at all times Approach all encounters with personnel, residents, guests, contractors and the general public in a gracious, attentive, courteous and service-oriented manner

Utilize the building access program (Freedom) and the Condo Control Central portal as part of the daily activities Conduct regular patrols of the interior and exterior of the building and document conditions Respect and maintain the privacy and security of residents and their identifying information Facilitate inquiries/reservations for moves/deliveries, lounge, and guest suite rentals Complete online transactions (Stripe) for rental of guest suites, lounge, fobs, etc.

• BSES Isra University Pakistan May 2015

EDUCATION

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