GANGA BHUSAL

*** *********** *****, ***********, *******, M1J 2A3

ad1utx@r.postjobfree.com

+1-437-***-****

Career Objective

Motivated undergraduate seeking HR co-op to apply academic knowledge, enhance skills, and contribute to a dynamic HR team. Eager to gain hands-on experience in talent acquisition and employee relations while supporting organizational success.

Professional Experience

Kumari Bank Limited, Kapilvastu, Nepal-Junior Assistant (June 2019 - February 2022)

Major Duties performed:

• Managing the bank’s cash supply and cash handling.

• Data entry and maintaining customer records.

• Communication and correspondence/Team collaboration

• Resolving customer issues/Building relationships

• Providing product and service information

• Assisting with online and mobile banking

Bhatbhateni Supermarket, Rupandehi, Nepal-Customer Service Representative (February 2018- May 2019)

Major Duties performed:

• Responding to customer inquiries and requests via various channels, including phone, email, chat, and social media.

• Identifying and analyzing customer problems, concerns, or complaints.

• Ensuring accurate order entry and payment processing.

• Dealing with customer complaints in a professional and empathetic manner.

• Identifying opportunities to recommend additional products or services to customers based on their needs and preferences.

• Collaborating with colleagues and other departments to resolve complex issues and improve overall customer satisfaction.

Academic Qualification

• Postgraduate Diploma in Human Resources Management, Niagara College, September 2023- Still

• Bachelor of Business Studies in Account specialization, Samyathan Multiple Campus, 2017.

Contact this candidate