Customer Service Representative

Paula Griggs

Tel: 407-***-****

*************@*******.***

Professional Profile

Highly motivated Customer Service Representative/Data Entry with more than 10 years of progressive accomplishments in the customer service industry. Possess the ability to work well with others and able to meet tight deadlines. Also have the capability to quickly learn and utilize new skills. Self-starter, exhibiting high work ethic, dedication, integrity and competence. Personable problem-solver, able to meet challenges and provide solutions in a timely manner.

Skills

Excellent telephone etiquette.

Communicate effectively orally and written.

Good time management skills.

Outstanding customer service skills.

Exceptional interpersonal skills.

MS Word, Excel and Outlook skills.

Professional Experience

Customer Service Representative/Data Entry

Conferred with customers by telephone or in person to provide information about products or services, took or entered orders, canceled accounts, or obtained details of complaints.

Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Completed contract forms, prepared change of address records, or issued service discontinuance orders, using computers.

Referred unresolved customer grievances to designated departments for further investigation.

Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Ordered tests that could determine the causes of product malfunctions.

Read source documents such as enter data in specific data fields or onto the tapes or disks for subsequent entry, using keyboards or scanners.

Compile, sort and verify the accuracy of data before it is entered.

Compare data with source documents, or re-enter data in verification format to detect errors.

Store completed documents in appropriate locations.

Responsible for safeguarding patient records ensuring compliance with HIPAA standards. Employment History

Ciox Health /Health Information Specialist I Orlando, FL 2021- Present RRP Deval/ Customer Service Representative Orlando, FL 2021- 2021 Virginia Rent Relief Support Center

Faneuil/ WEC Energy Group, Orlando, FL 2017- 2020

Customer Service Representative

Optum/United Health Care, Data Entry & Teledoc Orlando, FL 2013- 2017 Sears Holding/ Customer Service Representative Orlando, FL 2000- 2013 Education

High School Diploma

Lakes High School Tacoma, WA

Education

High School Diploma.

Lakes High School

Tacoma, WA

Contact this candidate