Josephine M, Briones

Contact

#**** ***** ******, ****.******** Ilaya Mandaluyong City, Philippines

+639********* / +639*********

ad1usz@r.postjobfree.com ad1usz@r.postjobfree.com

Objective

A hard working individual looking for a challenging position where I can showcase my skills and contribute to the growth of the organization.

I would like to enhance my technical and soft skills by taking up challenging assignments and expanding my knowledge.

Education

Alternative Learning System

V.Mapa High School Year 2010-2011

Lakandula High School

Year 2006-2010

Key Skills

Customer Service

Computer Literacy

Active Listening

Communication

Problem-solving

Experience

October 25, 2022 - Present

Health Care Customer Service Representative ● Teleperformance Philippines

September 29, 2020 – January 8, 2021

AT&T Customer Service Representative ● Alorica

March 19 – Dec 22, 2018

Bounty Fresh Chicken Merchandiser ● Savemore M.Dela Fuente Sampaloc Manila

December 1 – 31, 2017

Brand Ambassador of CDO HAM ● Puregold Ezpaña Manila

August 25 – October 31, 2017

Brand Ambassador of Le Mineral ● Javen Mart Sta.Cruz Manila

March 3, 2016- March 9, 2017

Merchandiser ● Frabelle Foods Corporation

December 1-31, 2015

Brand Ambassador of PUREFOODS HAM ● Puregold Jr. Pureza

July 30 – September 30, 2015

Brand Ambassador of Modess ● Everplus Masangkay Manila

May 7 – July 30, 2015

Brand Ambassador of Listerine ● Waltermart Makati

Responsibilities

Handled Customer Complaints, provide appropriate solutions and alternative within the time limits; Follow up to ensure resolution.

Communication

Customer service communication refers to the exchange of information between a customer and a company while resolving the customer's issue. Active listening, empathy and asking clarifying questions.

References

Supervisor ● Diomel Tabuloc - +63-961-***-****

Supervisor ● Juvelon Cayabyab - +63-943-***-****

Supervisor ● Letty Sanjuan - +63-917-***-****

Josephine M, Briones

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