Information Technology Specialist
Resume:
APRIL Information Technology ZAMORA Specialist
Professional Summary
Experienced Information Technology Specialist with over 5 years of expertise in efficiently managing, troubleshooting, and optimizing IT systems. Successfully diagnosed and resolved technical issues promptly, minimizing downtime. Demonstrated proficiency in providing desktop computer support, including diagnosing and resolving workstation operating system software, application software, and hardware problems. Recognized for strong problem-solving skills and effective collaboration with cross-functional teams. Seeking to contribute technical proficiency and drive efficiency as an IT Specialist. Work History
Information Technology Specialist NCO / TCO
United States Army Fort Bliss, Texas January 2023 – Current
• Prepared new employees on technical support processes and procedures; answered questions as needed.
• Configured and tested new hardware and software.
• Provided technical support for customers via phone, email and chat; responded to customer inquiries promptly and professionally.
• Handled customer complaints and escalated issues according to procedures.
• Created and maintained technical documentation
Information Technology Specialist / Analyst
United States Army Fort Bliss, Texas May 2021 – December 2022
• Trained staff members on the use of new hardware or software technologies.
• Resolved complex technical issues related to networks, operating systems and applications.
• Monitored system performance and identified potential issues before they became problems.
• Created technical documentation for IT projects and processes.
• Implemented changes based on feedback from users or management teams.
Information Technology Specialist / Analyst
United States Army Camp Walker July 2018 – March 2021
• Maintained inventory of IT equipment including computers, printers and phones.
• Provided technical support to end-users on software applications and network infrastructure.
• Installed, configured, maintained and upgraded hardware components such as servers, routers, switches and firewalls.
• Created technical documentation for IT projects and processes.
• Identified and solved technical issues with variety of diagnostic tools
Certifications
• Security+ (Plus) 601
• Fiber Optics Installer
CONTACT
*************@*****.***
Yuma, AZ
linkedin.com/in/aprilzamora
Education
BS Information Technology
with a minor in Cyber-security
Grand Canyon University 2020–
Current
Key Skill
•Time Management
•Proficient in Microsoft Office
•Soft Skills
•Mobile Device Management
•Customer service
•User Training
•Documentation
•System Analysis
•Troubleshooting
•Collaboration
•Communication skills
Security Clearance
• Secret
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