Sr Program Manager
Resume:
GREGORY ANDERS, BSEE, MS, PHD.
******@*****.***
https://www.linkedin.com/in/greganders13/
SUMMARY- TECHNICAL/LEAD PROGRAM/PROJECT MANAGER
An innovative and results-driven senior information technology leader with comprehensive global expertise in program/project management of software application development using (Waterfall, Agile, Scrum); Built Program Management Office’s; Experienced working with the executive steering committee, C-level members and managing $5-$15 multi-million dollar budgets.
25+ years as Program/Project manager – including Technical PM as well as Agile PM (Served as VP for Education/Certification local PMI chapter)
10+ years managing Agile/Scrum full life cycle software development projects (As Adjunct Professor taught project management courses)
Excellent in building relationships (management /team building) at all levels both internal and external
Strong understanding of the software development lifecycle and integration to mitigate project risks
Managed 3rd party vendors
Managed software developers (on-shore and off-shore)
Have lead transformation from Waterfall to Agile full life cycle software development
Managed moving software applications to the Cloud /SaaS
Led major infrastructure and transformation projects
Experienced with building strategic roadmaps, budget tracking/ financial reporting project progress, milestones, and key performance indicators (KPIs) - following change control processes
Have created a template that evaluates software development projects based on criteria and provides a mathematical ranking
Demonstrated success in managing 7 direct reports, resource allocation, department budgeting, strong interpersonal skills to motivate/lead diverse global development teams as well building relationships across the various departments (Sales, Marketing, Finance, Business Operations, IT, etc.) at all levels of the organization.
Proven aptitude for consistently achieving business needs, driving financial growth, and delivering results within specified timelines and budgets.
EXPERIENCE
LexisNexis, offices in Dayton, OH and Raleigh NC, I work 100% Remote
Program Manager Consultant May 2022- May 2023
As Technical Program manager I used my skills with a very small part-time team to de-activate the VersionOne application and move 250 teams across 11 business units worldwide (China, London, Paris, the Cape, to name a few) to Azure Dev Ops (ADO) application to the AWS cloud. The target given consisted of a move within one year- we completed two (2) months early and saved hundreds of thousands of dollars in licensing fees/support. The migration included moving Portfolio items - Initiatives, Epics, Features, and Backlog items – Stories, Bugs and Defects.
Lead weekly transition/migration meetings with senior leadership as well as each team using “Microsoft Teams”
Provided weekly updates to senior leadership as to number of teams in progress, number of teams completely moved to ADO as well as reviewed open issues focusing on critical and high issues.
Conducted high level presentations with senior leadership (C-level) for each business unit and detailed meetings with the individual teams that will be migrating to ADO.
Created Pre and Post Migration checklist to be used by the teams prior to and after the migration has taken place.
Used “Confluence” to house the various artifacts such as FAQ’s, Overall Azure Dev Ops Migration Information, etc.
Created an Issues/Risk log for tracking Critical (e.g. No work around), High (e.g. Has a work around), Medium and Low issues related to the migration effort
Created DORA metrics and to include Deployment Frequency (DF), Mean Lead Time for Changes, Mean Time to Recovery, Change Failure Rate and Reliability and JIRA Burn down charts for Agile reporting and Burn up charts for Scrum reporting across the entire enterprise
Orlando Utilities Commission, Orlando, Florida
Senior Program Manager Consultant – May 2021 – April 2022 Worked 100% remote
Managed four major software development SaaS projects used in the AWS Cloud; Proactive Alerts (customer facing); GIS upgrade to include Enterprise server, Desktop and Enterprise Mobile app. Moving and up-grading the Proactive Alert applications to the AWS Cloud providing a detailed project plan using MS Project that was fully resource loaded with both internal resources; IT- Developers, Business Analyst, Quality, Marketing, Security, etc. and 3rd party vendor. These applications are full customer facing using cell phones, i-Pads, computers or the telephone. The upgrade included multi-language functionality and Identity Access Management using Okta .
As the Technical PM I also managed the OGS power plant project which was an infrastructure project that encompasses all the requirements to bring on a power generating station that was purchased by OUC. I manage all aspects of the infrastructure to include resources, WiFi networks, equipment orders, installation, testing and training making sure the facility meets OUC standards working with all departments (Legal, IT, Security, etc.)
I produce detailed project plans that are resource loaded, status reports that provide weekly status and budget vs actual. I also produce the Charters, Communication plans, RACI charts, Risks/Issue reports to include action plans.
WALT DISNEY WORLD, Orlando, Florida On Site -- until Covid 19
Senior Program Manager consultant– Resort Sales and Sales Integration, Dec 2019- Feb 2020
Managed two major software development / upgrade projects (Resort Reservation System (Packages, Sales, Booking, Payments and Vendor 3rd Party partners) and Core API’s and EAI replacement applications, moving to the Cloud) using the Agile/Scrum methodology. My major focus was financials and timelines.
HILTON GRAND VACATIONS CORPORATE, Orlando, Florida On-site/various locations throughout the world
Senior Manager Sales Operations Technology (Worldwide), 2017-2019
Using my project management skills, I traveled to all major domestic and international sales sites focusing on impact of technology on the sales process through to contracts submission looking for any process improvements.
Built relationships with the sale site teams: sales, marketing, contracts and operations along with the site leadership.
Identified common threads (issues/enhancements) across enterprise, prioritized issues, and made recommendations to executive management; served as voice of sales to facilitate prioritized changes through IT following the Agile process.
Called upon to provide input into the strategic plan taking into account best practices and created visual similar to Gartner’s “magic quadrant,” showing which business unit had what expertise and how to best use each to help increase market share.
Provided on-site technical support/training of sales applications working as liaison between sales, contracts, and IT to improve overall guest experience while maintaining open lines of communication between sales, contracts in field, and corporate counterparts. Delivered training via WebEx as needed.
As the Technical PM, I worked with the various departments and built out a master program schedule to include resource allocation using MS Project to ensure that the infrastructure (equipment, networks, WiFi, 3rd party vendors, and internal resources, etc.) for the new sales sites was in place per the business timeline.
Conducted on-site sales site visits twice per year to observe and document issues and enhancements with applications/technology/infrastructure to include WiFi connectivity.
Participated in the review of projects to set priorities being the liaison between the business sides of the house, IT, 3rd party vendors.
Worked with implementation services/release/delivery management teams to ensure smooth transition from software development of the application into production following the Agile methodology.
Facilitated user acceptance testing (UAT). Conducted quarterly meetings with sales leader’s user group.
HILTON GRAND VACATIONS CORPORATE, Orlando, Florida On Site
Senior Program Manager-Digital Design/Business Engagement 2016-2017
Managed major software development SaaS sales application projects (E-Worksheet) to include resource allocation, following the agile methodology. I facilitated as a scrum master for three Agile projects for Sales. Based on my success I was promoted to Sr. Manager Sales Operations and Technology reporting to the VP Sales/Operations leadership and the CIO.
Managed a major enhancement to the SaaS sales application used on the sales I-Pads to include Japanese and Korean language and currency capabilities following the Agile methodology.
BBA AVIATION CORPORATE, Orlando, Florida On Site
Manager, Enterprise Project Management Office, 2013-2016
Established company’s PMO following the PMI project methodology. Provided policies, procedures, templates, and training on all aspects of the methodology to PMs within company worldwide.
Created and reported on “high visibility” software development projects to CIO.
Developed Organizational Analysis System Integrated Solutions model (OASIS) helping manage current and future software development projects.
Provided software development project assessments, created and reported on metrics associated with methodology standards allowing team to pass internal and external audits.
AS Technical PM I managed multi-million dollar- Data center moves from multiple sites (4) across globe to two new sites (one in Americas and one in UK), and oversaw creation of disaster recovery (DR) sites (one in Americas and one in UK), including determining resource allocation and working with 3rd party vendors moving hardware and applications/database as well as building out of new hardware servers then moving applications and databases.
Developed SharePoint site used by all PMs and BAs for all software development project artifacts/documentation (stories, iteration plans)
HOUGHTON MIFFLIN HARCOURT, Orlando, Florida On Site
Program Manager, Consultant, 2012-2013
Directed and managed team of software developers and 3rd party vendors on conversion, implementation, and training of HMH Learning Management Systems.
Oversaw and coordinated all activities performed by project team and served as channel for all project-related communications within HMH and various school districts (Brevard).
Worked on-site to assist public schools during implementation.
FISERV CORPORATION, Orlando, Florida On Site
Senior Program Manager, Enterprise Program Management Office, 2007-2012
Led major/complex client-facing software development projects through release management to include regulatory requirements in which I helped move from a waterfall methodology to an agile methodology.
Following the Agile methodology I facilitated as a scrum master for the software application development of the following products of Anti-Money Laundering (AML), fraud and employee fraud, and Electronic Funds Transfer (EFT). This included resource allocation to build out the project team.
Oversaw conversion and upgrade of software development for a large commercial bank in Hawaii. Directed all aspects of program management including resource allocation, team meetings, status reports to executive steering committees (bank and Fiserv), and tracking the projects financials (budgets).
Managed merger/acquisition for large commercial bank in Miami, encompassing Internet banking, online accounts, mortgage banking, electronic transactions and payments, data warehouse, disaster recovery, information security, and 3rd party vendor hardware upgrades to infrastructure.
Managed the expansion of retail business for large commercial bank in UK into online banking business.
As the Technical PM I managed all aspects of an upgrade for a large commercial mortgage finance company in Trinidad, including purchase of 3rd party vendor hardware and licensing of products, mock testing, and go-live upgrade testing (worked on-site in Trinidad Tobago).
Oversaw large merger/acquisition for major bank in Philadelphia, requiring creation and execution of multiple project plans to include resource allocation for various products.
Led a merger/acquisition and conversion for large bank in Boston that purchased three banks in California, including company’s software applications: Signature Core, Desktop, Nautilus, Prologue, EFT, and Fiserv Internet Provider products.
MILITARY SERVICE
UNITED STATES ARMY RESERVE, Cleveland, Ohio, Private to SP4. Held DOD Secret Clearance. Received Honorable Discharge.
EDUCATION
COLUMBIA PACIFIC UNIVERSITY, San Rafael, California
Ph.D., Administration and Management, Information Systems
CASE WESTERN RESERVE UNIVERSITY, WEATHERHEAD SCHOOL OF MANAGEMENT, Cleveland, Ohio
M.S., Business Administration, Organizational Development and Analysis
KENT STATE UNIVERSITY, Kent, Ohio
B.S., Electrical Engineering
CERTIFICATIONS
Certified Advanced Facilitator, University of Phoenix, Orlando, Florida
Currently taking Intense Cloud boot camp for AWS and Google Cloud - hands on projects
AFFILIATION
VP of Education and Certification for Local Chapter of Project Management Institute (PMI)
PUBLICATIONS
Authored three textbooks for McGraw Hill on computer accounting for post-secondary schools using Peachtree
TEACHING EXPERIENCE
Adjunct Faculty, University of Phoenix: Taught Project Management (Waterfall, Agile, Scrum), Strategic Planning, Forecasting, Budgeting, Implementation, System Design, and Statistics courses for MBA program
Adjunct Professor, Florida Institute of Technology, Florida State University, and University of Central Florida: Taught Statistics, Operations Management, Modern Systems Analysis and Design, Engineering, Technology and Implementation for MBA program
TECHNICAL SKILLS
Team Building: Facilitating team, business partner and 3rd party vendor meetings and problem solving activities, experienced in educating both internal and external partners regarding best practices
Methodologies: Agile and Scrum, Project Managers Body of Knowledge (PMBOK), Information Systems Development Methodology (ISDM), IEEE Standards, Capability Maturity Model Integrated (CMMi)
Computer Automated Software Engineering Tools: Rational ReqPro, Enterprise Architect, IDEF, LBMS, Oracle Designer 2000, BPWin and ERwin
Project Management Tools: Enterprise JIRA (GiTlab, Slack, Service Now, Confluence, VersionOne and AzureDev Ops), Documentum, Proficient in MS Office applications (Project, Excel, Word, PowerPoint, and Outlook, Visio Professional), Clarity, Microsoft Teams, and Zoom
Data Modeling Tools: Visual Studio, Systems Architect, Erwin, BPWin
Data Warehouse: Data Lake, Amazon Redshift
Business Intelligence Tools: Looker and Tableau
Financial Packages: Fiserv (Signature Domestic and International), Oracle Financials
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