Customer Service Administrative Assistant

Margaret .T. Wanyama

Jacksonville, United States 32256 904-***-**** **********@*****.***

Professional Summary

Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Skills

Issue Resolution

Project Cost Management

Project Coordination

Policy Interpretation

Six Sigma

Staff Leadership

Complex Problem-Solving

Lean Startup

Workflow Diagrams

Best Practices and Methodologies

Document Management System Software

Personnel Management

Work History

Administrative Assistant, 04/2023 - Current

Southeast Orthopedic Specialists – Jacksonville, FL

Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Exceeded team goals and collaborated with staff members to implement customer service initiatives.

Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.

Improved customer service initiatives by streamlining sales and order management processes.

Providing administrative support to ensure the

efficient operation of the office.

Receptionist Manager, 03/2017 - 02/2022

Pure Beauty Lounge – Riffa Bukuwara, Bahrain

Kept the reception area clean and neat to give visitors a positive first impression.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Greeted customers and visitors in person and via telephone calls.

Acted as the first point of contact and set appointments for prospective clients.

Maintained and processed invoices, deposits, and money logs.

Customer Care Manager, 04/2016 - 02/2017

Safaricom – Mombasa, Kenya

Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.

Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.

Performed duties and provided service in accordance with established operating procedures and company policies.

Education

High School Diploma: 2009 - 11/2012

Changamwe Secondary School - Mombasa, Kenya

Certifications

Lean Six Sigma White Belt, Star 6 Sigma Global Academy - 05/2023

Disc Leadership Manager, Star 6 Sigma Global Academy - 04/2023

Supply Chain Manager (SCM), Star 6 Sigma Global Academy - 06/2022

Agile Scrum Professional, Star 6 Sigma Global Academy - 06/2022

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