Customer Service Data Entry
Resume:
Katrina Harper Grant
Balch Springs, TX *****
ad1ur5@r.postjobfree.com
Summary of Professional Skills:
● Microsoft Office (Outlook, Excel, PowerPoint, Word)
● BAAN
● Premier
● Lotus Notes
● Citrix
● Vistar
● Facet/Macess
● Genesys
● Enterprise Now
● Onbase
● Sharepoint
● Nice
● DOC 360
● Microsoft Teams
● GPS
● Avality
● IEX
● Salesforce
● Ring Central
● Slack
● Connexus
● Verizon Virtual Contact (Nice)
● Zoom
● Outlook Email
Professional Experiences:
● Customer Service
● Communication Skills
● Collaboration with various groups
● Account Representative experience
● Medical & Dental Claims Processor
● Insurance Verification/Eligibility
Work Experience:
WMS(Walmart)ApexSystems
Patient Care Coordinator
May20 23 to Present
Aid and maintain professional, friendly demeanor with patients in reference to their prescription orders. Make outbound calls and take inbound calls from patients and agents. Collecting/updating patient demographics for new & current accounts. Follow up and follow through with prescription orders. Communicate with team members/leaders to ensure full patient support. Set up new patient accounts.
Siren Care Inc (Airetel Staffing)
Patient Onboarding Advocate
May 2021 to October 2022
San Francisco, CA
Provided customer service and technical support services to customers. Take inbound and make outbound calls to patients to help set up their remote monitoring equipment. Walked them through how to connect the electronic device and make sure it connects to the cell phone tower with a good signal. Give instructions on the light indicators on the electronic device. Advise patient on how long to wear the diabetic socks to get the correct amount of data. How to wash the socks and answer any questions they may have general or technical. Monitor account until patient has worn the socks and data is being collected before sending over to the Nurse that will continue the process.
United Healthcare Student Resources
Customer Service /Claims Rep /Service Advocate
October 2016 to April 2021
Plano, TX
Provide expertise and customer service support to members, customers, and/or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries to include benefits, claims, disputes, appeals, and assistance activating online accounts. Serve as a liaison with other insurance companies to coordinate benefits for our Customer Care Team. Provide expertise or general claims support to teams in reviewing, researching, investigating, negotiating, processing and adjusting claims. Authorizes the appropriate payment or refers claims to investigators for further review. Conduct data entry and re-work analyzes and identifies trend and provides reports as necessary.
Answer calls from Providers & Members on Medicare claims, eligibility, benefits, answering general questions, creating issues and assisting with provider web portal. Blue Cross BlueShield
May 2012-Oct. 2016
Provider Administrator/Master Clerk II
Richardson, TX
Performed data entry functions for Managed Care and Par-Plan contracting physicians. Contacted credentialing or billing department to update provider information to include address, phone numbers, fax numbers. Assisted with Provider Data Accuracy (PDA) Non-Date Sensitive ADC’s, Spreadsheets, PDU’s, Dental addendums, and any other assigned projects . Scanned and updated file information. Trained other co-workers on how to operate our different systems and how to perform day to day operations.
ODW Contracts/International Trucks
June 2010 to April 2012
Lead Data Entry Clerk
Garland, TX
Team Lead of three data entry clerks. Received and processed invoices and packing slips from various vendors. Routed parts to various areas of the warehouse. Trained new data entry clerks. Resolved issues involving invoices and packing slips. Education:
Mount Pleasant High School
Mount Pleasant, Texas
Central Texas College
Ft. Clayton Panama
Courses: Business Management
Cochise College
Douglas, Arizona
Courses: Business Management
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