Customer Service
Resume:
Beverly Jennings
Saint Albans, WV
********************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Table Games Dealer
Mardi Gras Casino and Resort - Cross Lanes, WV
February 2022 to Present
Provided customer service to patrons.
Handled cash and cheque transactions.
Ensured bets were paid properly.
Proficient in Blackjack, Craps, Baccarat, and Novelty Games Handled opening and closing techniques by ensuring all required items were in proper order Owner/Operator
ThreeMoonsCrafts, LLC - Paintsville, KY
February 2021 to Present
Consistently oversee Sales and Operations as an entrepreneur for this company. Oversee accounts payable and accounts receivable.
Temporary Customer Service Representative
Amazon.com - Huntington, WV
October 2021 to February 2022
Handle customer calls and complaints, issued refunds, helped customers get to the proper department if I was unable to assist. Followed proper guidelines and regulations when handling customer contact Customer Service Representative
Kelly Services - Remote
October 2020 to November 2021
Handle tech issues through chat with customers
Handle secure data and privacy information
Provide customer service through chat.
• Resolved customer issues
• Assisted customers via live chat
• Collected and documented orders
Account Manager
Sandy Valley Fasteners - Paintsville, KY
August 2013 to February 2020
Handled account payable and accounts receivable.
Handled private government accounts
Handled customer accounts with customer service
Ensured all accounts payable was paid on time
Ensured all accounts receivable were received when due. Informed Management of any issues with accounts
Organized and filed all accounts for monthly, quarterly and end of year reviews Server
Joes Crabs Shack - Sevierville, TN
March 2017 to April 2018
Serving food and drink. Providing customer service. Initiating cash and card transactions. Performing opening and closing duties.
Sales Associate
Gatlinburg Falls Resort - Gatlinburg, TN
January 2017 to April 2017
Provided customer service.
Provided potential guests prices for bookings.
Helped customers work through any issue
Provided customer service and helped to get maintenance requests Trained new employees on phone calls and computer programs Server
Mellow Mushroom
August 2016 to January 2017
Server
Texas Roadhouse
January 2016 to August 2016
Bartender
RENOS ROADHOUSE - Prestonsburg, KY
November 2013 to January 2015
Mixed and served drinks to guests liking
Provided knowledge to mix proper drinks
Kept area stocked and cleaned
Handled cash and credit transactions
McDonalds Crew Trainer
McDonalds
April 2010 to August 2012
Education
Johnson Central High School
Morehead State University
Skills
• Accounts Receivable
• Accounts Payable
• Accounting
• Bookkeeping
Certifications and Licenses
ABC Permit
October 2013 to October 2018
Assessments
Sales skills — Proficient
September 2021
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
July 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Sigma Sigma Sigma
August 2012 to Present
DECA
August 2010 to May 2012
Won several awards for Business Management within DECA. Building business plans. Vice-President
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