Donte’ Lamar Goines

**** *********** **, **********, **

ad1unx@r.postjobfree.com 513-***-****

Experience

Best Buy: July 2006 – August 2023

Assistant Customer Sales Supervisor driving customer solutions at a 55% close rate and training staff to meet target goals

Inventory Integrity Auditor and overseer of loss prevention and management of profits & loss budget through means of data entry and research while navigating multiple systems lead to 7 consecutive years of distract leading loss prevention of less than .1% from 2016 to 2023

Weekly role in leadership meetings with store and district management staff to communicate P&L reports and strategies to adapt to product loss

Lead Product Flow specialist of store functionality, shipping, receiving and ensuring timely customer order fulfilment via in-store and shipped

Inbound outbound telephone customer service for sales, order management and service appointments

Perdoceo Education: Administrative Director of Admissions – July 2023 - current

Connect through outbound/inbound calling as well as email to build rapport with each individual prospect for their educational needs

Process student information, payment loans and scholarships through multiple applications

ADDITIONAL

SKILLS

Accomplishments

Education

Advanced in Microsoft Office: Word, Excel, Power Point and Outlook

CRM database entry and proficient in Hubspot application

Ability to work alone and meet weekly deadlines with accurate results

Remote inbound/outbound calling through Dial-Pad

Activator: Self motivated work ethic

Learner: Active listening and interest in gathering of information

Strategic Achiever: Strong desire of problem-solving for best solution

Bi-lingual in Sign Language: Advanced

Won awards for employee of the month (Nov 2008, June 2009, Oct 2015, Nov 2018, Mar 2021)

Successfully managed 2 community charity events in Cincinnati through Best Buy

Mt. Healthy High School

Diamond Oaks Vocational School

A+ Certification Advanced computer building and software installation skills

Completion of Information Support Services Course

Computer service and technology support capabilities

Devry University: Some college completed in C# and C++ Coding Software Development

References Can be provided upon request