Customer Service Supply Chain

Michael McGarry

Stuart, FL *****

Email: ad1ulz@r.postjobfree.com

(cell/primary) 864-***-****

Knowledge, Skills & Abilities:

Organization – proactively prioritize needs and effectively manage resources. Above average time management/performance skills.

Communication - communicate clearly and concisely.

Leadership - guide individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services.

Customer Orientation - establish and maintain long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.

Tactical execution – oversee the development, deployment and direction of complex programs and processes.

Policies & Procedures – articulate knowledge and understanding of organizational policies, procedures and systems.

PC Skills - proficiency in Microsoft Office applications, MAS 200, S2K, XATA Turnpike, XCelerator and others as required.

Professional Experience

9/2016-present Creative On Demand/Home Care Provider

Currently working as freelance copywriter/editor/proof reader for small ad agency.

Includes editorials, biographies, sports stories and social media input. Also worked as Home Care Provider for my elderly Veteran Father.

Scheduled Nurse and Doctor visits at multiple locations, and attended sessions as his patient advocate. Ordered medication and supplies, provide assistance where needed.

Performed procedures as needed; including dermatology, urology, blood pressure, moniter medication, etc. Included VA Clinics/Hospitals in South Florida and Charlotte, NC.

10/2010-9/2016 Dash Courier and Logistics, Charlotte, NC

Shift Supervisor (Logistics, Customer Service, Dispatch, Warehouse/Inventory Management)

Managed five locations in two States for 30 of the 40 hours per week.

Supervised fleet of trucks and drivers (as well as 100 IC couriers)

Specialized in Urgent Care, Stat Medical Courier (including time sensitive Biomedical and Nuclear Medicine)

3PL distribution (locally, regionally and nationally). DASH held largest Hospital accounts in North/South Carolina market.

Clients included Zimmer, Ulta and Lanter Auto.

Expertise in Xcelerator and XATA Turnpike software.

Transportation Security Administration Certified (Homeland Security) for Airline tendering.

Provided applicable training for new employees.

Required above average Customer Service skills and expertise in Troubleshooting.

Have worked all shifts: 3-11, 11-7, and weekend 12 hour shifts 6-6.

3/2007 - 3/2010 Westgate Home Fashions - Gaffney, SC

Key Account Manager/Supply Chain Planner

Bed Bath & Beyond and Home Shopping Network Accounts

*Managed company's largest account -Bed Bath & Beyond, Inc. with annual revenue of $15 million (1,550 stores distribution)

*Managed demand forecasts, supply plan and order fulfillment activities through company and 3PL DC's.

*Managed order flow and inventory control and sales orders through EDI for two DC's (east coast and west coast)

*Responsible to track large container shipments from Shanghai, China to 3PL distribution facilities on both coasts.

*Managed order placement and Quality Assurance of products.

*Provided support to Sales and Account Managers for sales projections, inventory management, on-time shipping and vendor compliance.

*Monitored vendor compliance and packaging of finished goods. Managed chargeback reversals.

*Expertise in MAS200 and S2K software

3/2004 - 3/2007 Creative On Demand - Charlotte, NC

Marketing Manager/Copywriter

*Developed concepts and wrote marketing materials, including direct mail, website and sales collateral.

*Wrote advertising copy for small agency's clients as well as editorial for local, youth-sports focused newspaper.

Ad agency clients included: Rubbermaid, Springs Industries, Frito-Lay, Pizza Hut, Red Dot, Real Page and Yamaha.

3/1990 - 3/2004 Florida Express Car Service - Stuart, Fl

Owner/Partner/Manager

Founded airport transportation company and courier serving South Florida airports with sedan service.

Grew company to eight vehicles, as well as eight independent contractors, twelve full time drivers and fifteen contract drivers with sales of $250,000 in less than 18 months.

*Managing local accounts for Courier Service and Auto Delivery Service to/from Northeast US

*Managed all marketing and sales functions

Education Fordham University, New York, NY

Bachelor's Degree - Communications/Marketing

Scholarship Swimming and Water Polo

Notre Dame High School, West Haven, CT

Contact this candidate