Customer Service Experience
Resume:
OBJECTIVE
Sales and food & beverage professional with 15 year background in the Hospitality
business. Extensive knowledge of product sales and services. Interested in pursuing a management position.
WORK EXPERIENCE
Sales Manager
September 2002 - present
Cascade Fur Salon Cascade, Michigan
Retail
Organize high end specialty furs and other merchandise for special events. Oversee proper sales and quality customer experience in all aspects from initial sale, to delivery, and also upkeep of merchandise including storage and tailoring. Oversee proper sales and quality customer experience in all aspects from initial sale, to delivery, and also upkeep of merchandise including storage and tailoring. customer service/sales, money handling, maintaining customer relations Restaurant Manager
January 2014 - November 2015
Hudsonville Grille Hudsonville, Michigan
Food and Beverage Production
Responsible for front of house manager duties including bank deposits, bar ordering, preparing servers for lunch and dinner, running the dining room and overseeing sidework and temperature checks. Handled catering and on site party planning including my specialized menu design
fluent user/programming/ trainer with most POS systems Caterer/ Cafe Cook
August 2011 - June 2014
Yo Chefs Catering Grand Rapids, Michigan
Food and Beverage Production
Catering; Assist in kitchen prep, analyze event order sheets and pack accordingly, able to lift 50lbs and drive/load company trucks to desired location, serve in a professional manner for any event from weddings to small private dinner parties. Yo Chef's Cafe; Consists of constant kitchen prep and cooking to order in a busy student college facility, money handling and deposit responsibilites, customer service generated
Customer service, money handling, POS computer skills, safe food handling, Barista, Bartender/Server
January 2008 - November 2012
River City Saloon Grand Rapids, Michigan
Food and Beverage Production
In charge of overseeing entire bar solely including food and beverage service/production and Keno/ Pull tabs and all opening and closing duties Bartender, Server, responsible money handling, TAM certified, EDUCATION
Professional, Life and Accident Insurance,
FSI of Western Michigan Grand Rapids, Michigan
Associate Degree,
Grand Rapids Community College Grand Rapids, Michigan High School or equivalent,
June 2001
Jenison High School Jenison, Michigan
CERTIFICATION
Serve Safe Manager Certified
July 2016
Serve Safe food handler certified 2019
SKILLS
Customer service, money handling, POS computer skills, safe food handling
LANGUAGES
Englis
h Fluent
Spanis
h
Beginne
r
CAREER HIGHLIGHTS
Food and Beverage Supervisor JW Marriott Grand Rapids, Restaraunt/ Bar Management experience
REFERENCES
Kitt Lundberg
Field Dispatcher, Premo Trucking
************@*****.***
Personal
John Hayes
Owner/President, Cascade Fur salon
Professional
Scott Kohsel
Owner/CEO, ROK Systems
******@***-*******.***
Professional
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