Customer Service Real Estate

Summary of Qualifications

Purposeful professional who has succeeded through the following broad-based competencies:

Over 23 years of experience within the real estate field; title company; real estate attorney; realtor; loan processing and customer service satisfaction Strong communication skills and a definite collaborator. Experienced in providing added value in customer service within a demanding environment.

RAY CATENA MERCEDES BENZ, Union, NJ 2023-8/2023

Receptionist/Account Receivable

Provided outstanding customer service, treated each customer with care and the utmost standard of professionalism.

Responsible for the air traffic of salespersons on the floor, ensured the customers get the right person at the right time.

Maintained thorough knowledge of company policies and procedure to answer customers questions.

Navigated customers to their service appointments and ensured that clients did not wait too long to speak with an advisor.

Recorded details of inquiries, comments, and complaints. Proactively communicated issues with management so that we could provide the best customer experience.

Generated courtesy car loaner agreements, explained terms to customers, collected the required documents.

WELLS FARGO, Minneapolis, MN 2008-2022

Mortgage Loan Processor

Maintained accurate records of loan processing activities and documents in CRM system. Reviewed and validated details of loan applications and closing documentation.

Supported the underwriting function by reviewing and clearing conditions per underwriting request.

Updated various systems with any changes that were required by underwriting and communicated with underwriting regarding movement of the loan.

Consulted with credit bureaus, employers, and other sources to check applicants' credit and personal references.

Managed any conditions sent from underwriting departments.

Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax history.

Coordinated closing process with attorneys, Title companies, and government clerks.

Reviewed borrower’s documentation for any fraud and alterations of documents.

Oversaw loans from origination to closing.

Made an analytical assessment of each mortgage financial standing and was prepared to discuss the available options in a professional manner.

Received customer service nominations on ten occasions for providing excellent customer service.

HERRIGAL & BOLAN - Millburn, NJ 1999-2007

Legal Secretary

Liaison for attorney’s, realtor; borrower, loan officers, tax office, and surveyors to ensure effective closing of property.

Scheduled all appointments, appearances, and briefings.

Developed and maintained positive relationships with clients and colleagues.

Prepared and processed all closing package for real estate transaction.

Made all request for Title Search with county courthouses.

Reviewed purchased contracts to ensure accuracy before closing of property.

Transcribed information from typed or handwritten notes, shorthand, or dictation.

technical skills

Proficient in:

Microsoft Office: Word, PowerPoint, Excel

Core- Program for Mortgages,

Loan prospectus,

Education

Essex County College, Newark, NJ 1992

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