Lori Bilberry

Experienced Customer Service Specialist looking for (Work from home)

Sebring, FL 33870

ad1uj7@r.postjobfree.com

863-***-****

Authorized to work in the US for any employer

Work Experience

Cna, Companion, Caregiver

Nu-Hope Elder Care - Sebring, FL

June 2021 to Present

Assist clients with daily living skills as necessary. Provide respite care. reading, communication, games, appropriate activities. Assist with homemaking

Provided patients/residents with care and companionship Helped clients with activities of daily life (ADL): grooming, bathing and dressing. Cna, Respite Care, HHA

Kenilworth Care and Rehabilitation Center - Sebring, FL February 2018 to June 2021

Assist with daily living skills as need.

Document /report observations of residents behavior, complaints or physical symptoms. Obtain and document Patient vital signs and intake for meals Customer Service Representative

Cross Country Automotive Services - Sebring, FL

January 2003 to May 2007

Provided top quality roadside assistance to customers. Obtained type of service, location of disablement. Locate customers by using proper resources. Contact the Service provider.

Dispatch the necessary services.

Contact with customer with the company coming to assist. Resolve customer concerns as needed.

CNA - Certified Nursing Assistant, multi-skilled practioner Conroe Regional Medical Center - Conroe, TX

January 1996 to November 1997

Assist physicians and nursing staff as needed.

Assist patient admissions

Prepare patients for necessary procedures

Document obtained vital signs, patient progress. intake and output Report to Drs and Nurses as needed.

Education

Millington Central High School in General Studies

Millington High School - Millington, TN

Skills

• excellent customer service, communicator, obtaining proper information,problem solver, (10+ years)

• Typing (10+ years)

• Vital Signs (10+ years)

• Home Care (10+ years)

• Nursing

• Senior Care

• Patient Care (10+ years)

• Alzheimer's Care

• Dementia Care (8 years)

• Caregiving (10+ years)

• Meal Preparation

• Teaching

• Computer skills

Languages

• English - Expert

Certifications and Licenses

CPR Certification

CNA

BLS Certification

Assessments

Customer focus & orientation — Proficient

September 2022

Responding to customer situations with sensitivity Full results: Proficient

Customer service — Familiar

September 2022

Identifying and resolving common customer issues

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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