Executive Assistant Customer Experience
Resume:
Cathyrine Montecillo Munalem
San Roque Ville Banilad, Cebu City 6000, Cebu Ph.
*****************@*****.***
Objective:
Performance driven individual with exceptional office management skills and ability to provide high end support service. Seeking for any available position related to my work experience and degree.
Experience:
April 2023 – Present
Cebu International Academy – IELTS & ESL Instructor
Conducts Exam and assess students
Giving feedbacks to students performance
Attends meeting and individual man to man session of classes with both IELTS and ESL students.
July 18, 2022 – March 2023
Vestahomes Commercial Incorporated – Executive Assistant Financial Controller
●Support in ensuring effective and accurate budgetary controls, forecasting, management accounting and department reporting, and ensuring compliance with accounting.
●Works with executive leaders within a company to handle all the executive’s administrative needs like scheduling appointments, answering phone calls, and replying to correspondence as necessary.
March 4, 2022 – June 3, 2022
TaskUs, Tagbilaran, Bohol- Teammate/CSR
●customer experience representative who handles and solves incoming or outgoing customer inquiries
●perform a variety of sales, merchandising and operational tasks
●Contributes to team effort by accomplishing related results as needed.
March 11, 2021 - January 11, 2022
Benedicto College, Mandaue Cebu - Associate Guidance Counselor and College Instructor
●Extends basic guidance services which include counseling, information (academic, personal-social), career guidance and placement.
●Coordinates homeroom guidance classes.
●Teaching College students (Psych 101) General Psychology
February 11,2021 - March 11, 2021
Mysource Solutions, AS Fortuna Cebu - Virtual Assistant
●Scheduling appointments, making phone calls, making arrangements, and managing email accounts.
●Assisting clients demands etc.
March 19, 2019 - January 2021
GLATS & QQ- English, IT Park - ESL Teacher
●Provide instruction on reading, writing, and speaking to individuals whose native language is not English.
●Classes are conducted either offline or online.
January 2018 – February 2019
University of San Carlos (SC) – Project Staff Reliever
●Exhibits and professional communication via phone, e-mail and mail
●Supports the department by performing tasks related to organizational and strong communication
●Develops administrative staff by providing information, educational opportunities and experiential growth opportunities.
Education:
Master’s Degree:
January 2020 – 2022
Cebu Technological University- Master’s in GC (2nd Med GC Student)
Thesis: Analysis of Emotional Maturity among College students
Bachelor’s Degree:
October 2014 - October 2017
University of Cebu, Main Campus - AB Psychology
Completed Educational Internship at University of Cebu Main Campus (Guidance Office)
Completed Industrial Internship at Hi- Precision Diagnostics (Human Resource Office)
June 2014 - October 2014
University of San Carlos, Talamban Campus - BS Psychology
Completed 1st Sem
Contact this candidate