P a g e * *

Christine Shaffer

PMP, LSSBBP

ad1ui2@r.postjobfree.com • 412-***-****

linkedin.com/in/christine-shaffer-pmp-lssbbp-05569a21 Pittsburgh, PA

PMO Professional

Exceptional program and project management professional known for catalyzing superior project outcomes through strategic leadership, innovation, and continuous improvement. Strategic problem solver with a proven history of driving changes in line with unique client, business, or project needs. Robust knowledge of the full scope of project management processes and methodologies, able to shape and implement comprehensive PMO frameworks to ensure cohesion and quality across all enterprise programs. Demonstrated capacity for cultivating and maintaining valuable relationships across stakeholders, clients, vendors, teams, and leadership, unifying all interested parties under a common program or project goal to ensure optimal outcomes. Areas of Expertise

Project Management/Program

Management

Waterfall & Agile Methodologies

Software Development Lifecycle (SDLC)

Project Lifecycle Management

Technical Strategy & Vision

Continuous Process Improvement

Team Leadership & Development

Infrastructure Development &

Upgrade

Quality Assurance Processes

Program Coordination & Execution

Performance Metrics & KPIs

Project Reporting & Governance

Process & Culture Advancement

Signature Achievements

Cut software release cycle time in half, from six months to three, with the initiation of regular group-wide review meetings to collaboratively identify and remediate release issues through lessons learned (Program Manager Safety System Software, Westinghouse Corporation).

Innovated a methodology for the continuous engagement of high investment engineering staff, implementing a rotational process to ensure broader knowledge base across engineering team with a related drop in attrition (Project Manager Westinghouse Corporation).

Designed, documents, and launched a clean, streamlined patch and software upgrade path for customers, offering a turnaround time of three days or less for remote patch efforts (President/Owner X-West, Inc).

Delivered Highmark Wholecare’s highest ever annual enrollment period (AEP), onboarding eBroker and streamlining processes to generate 2K applications and exceed AEP targets. Career Experience

Manager Business & Operations Strategy Realization Highmark Wholecare 2022 – Present Facilitate key business and operational strategies, propelling exceptional growth and value across the healthcare organization in line with long-term corporate objectives. Partner with project managers (PMs) and Senior VPs to execute on strategic initiatives.

Fostered growth and retention across the business, leveraging expert project management and strategy to maintain upward momentum.

Elevated member experience, collaborating with cross-functional teams to implement innovative process improvements and productivity enhancements for optimal outcomes.

Designed and implemented customized Performance Metrics and Key Performance Indicator (KPI) dashboards, enabling performance insights across all project and leadership teams.

Prepared a detailed multiyear Dual Eligible Special Needs Plan (D-SNP) growth forecast, laying the groundwork for strategic planning with long-term impacts.

Championed the onboarding of an eBroker to boost D-SNP product visibility and application rate, capturing an additional 15 applications per month in a significant volume boost. Enterprise Project Management Office (EPMO) Manager Gateway Healthcare 2018 – 2022 Established enterprise wide PMO governance structure, building consistent, impactful project frameworks to ensure streamlined execution across the healthcare organization. Created and implemented Performance Metrics for project monitoring. Directed a P a g e 2 2

14-person team of Senior PMs, Program Managers, PMs, and Project Management Advisors (PMAs), providing strategic leadership and direction for all EPMO initiatives.

Governed project budgets and schedules, ensuring streamlined, cost-effective execution of diverse initiatives.

Engaged with Senior VPs, IT, Quality, and Finance teams to execute top-priority strategic initiatives across the enterprise.

Designed and launched a corporate-wide process for project submission to the EPMO, partnering with cross-functional team to create/implement process in Service Now and establish weekly submission review meetings with a resulting improvement to budget and resource management.

Program Manager Gateway Healthcare 2015 – 2017

Governed the full project management lifecycle for all IT and Medicaid business initiatives, managing HEDIS and other mission- critical projects. Oversaw project budgets and schedules, maintaining on-track operations across the full lifecycle.

Collaborated with IT, Quality, Finance, and Senior VPs, ensuring streamlined communications across all project phases.

Cultivated and managed crucial relationships with vendors to enable best-in-class project operations.

Headed internal process improvements, leading process redesign and implementation plans. Senior Cyber Security Project Manager U. S. Steel 2014 – 2015 Provided expert project management with a focus on high-visibility, high-priority projects spanning the full range of Cyber Security needs. With direct accountability to the CIO, shaped and led hardening, cyber security awareness, metrics, data classification, and network segmentation initiatives, ensuring stellar security in line with organizational requirements.

Personally controlled $8M in projects across the company, maintaining top-tier performance and quality standards.

Propelled continuous advancements, exploring emerging cyber technologies and assessing tools for implementation.

Spearheaded the development and administration of cyber awareness training, leading corporate-wide programming and executive-focused training to create a culture of security awareness. President/Owner X-West, Inc. 2000 – 2014

Partnered directly with customers to ensure effective operations across the full project lifecycle, providing hands-on governance and leadership from bid and proposal initiatives through final closeout and handover.

Oversaw complex nuclear licensing operations, maintaining comprehensive regulatory compliance while shaping and implementing strategic process improvements.

Partnered with multiple domestic power plants to steer high-priority Y2K projects, shaping infrastructure and software upgrades to ensure resilience.

Designed monthly equipment maintenance and training support contracts for domestic power plant clients.

Collaborated with Coventry Health conversion team to strategically reduce conversion downtime.

Key clients included Haifa chemical, Duke, Public Service of Indiana, NYSEG, and US Steel. Additional Experience

Program Manager Safety System Software Westinghouse Corporation Project Manager Westinghouse Corporation

Project Manager/Senior Engineer Westinghouse Corporation Engineer Westinghouse Corporation

Scientific Programmer Pittsburgh Super Computing Center Education

Project Management Professional (PMP) Coursework Boston University Bachelor of Science in Electrical Engineering University of Pittsburgh Community Leadership

Former Council Member Plum Borough

Former Chair Fire Task Force and Plum Borough Municipal Authority

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