Nader Attia

Address: Town square - Dubai

Mobile:020**********

Email: ad1uh6@r.postjobfree.com

Nationality: Egyptian

Status: Single

Profile:

Proactive, highly skilled customer oriented professional with five years’ hands on experience in hotels; retail and office environments. Knowledgeable in current industry trends and technology. Excellent track records in sales and customer satisfaction. Experienced communicator and team player. Work Experience:

Address boulevard ( Emaar Company ), Dubai Front Desk Agent- April 2023 till August 2023

Provide a warm and friendly welcome to guests as they arrive at the hotel, ensuring they feel valued and comfortable from the moment they step in.

Efficiently handle the registration and departure process, including verifying guest information, assigning rooms, and processing payments.

Handle guest reservations, whether they are made in person, over the phone, or through online booking platforms. Ensure accuracy and attention to detail when recording booking information.

Prepare the VIP report and cascading the information to all concern departments. Nassima Hotel Apartment, Dubai Front Desk Agent- February 2022 – February 2023

Allocate rooms for arrivals and inspect them according to the hotel standard.

Welcome guests during check-in and escort them to their rooms.

Receive and handle guests' complaints and liaise with Front Desk Manager to resolve them.

Prepare the VIP report and cascading the information to all concern departments. MyWay Marketing- Egypt Customer Service Agent- July 2019 – August 2020

Respond promptly to all client’s queries to go above guest expectations.

Arrange personalized service for guests in order to increase sales.

Evaluating the associates and maintaining the quality of services. Sheraton Montazah, Egypt Guest Relation Agent- July 2017 – August 2018

Welcome guests during check-in and escort them to their rooms

Coordinating with front desk duties in a busy environment.

Sending Pre-Arrival emails to all guests in order to serve them in a better way. Hilton Alexandria- Egypt Waiter July 2016 - June 2017

Welcome and lead guests to their tables

Keep the customers as comfortable as possible

Act as an intermediary between the kitchen and restaurant staff

+971-********* +201*********

Education

August- 2019 Bachelor Degree in Hospitality Management, University of Alexandria Languages

Arabic: Native English: Fluent

Personal Competencies

Highly organized with great agility to deliver exceptional customer service.

Guest oriented with great attention to details