SUSAN F. SCHWARTZ-KELCH

**** ******* *****

Liberty Township, OH 45044 ad1uh2@r.postjobfree.com

513-***-**** www.Linkedin.com/susi-kelch

Legal Solutions Consultant

» Accomplished Concierge/Customer Service Professional recognized for delivering “First Class Platinum Service” and VP of Guest Relations for Domestic and International.

» Recipient of several awards for Customer Service

» Increased room bookings by 20% year

» Recognized for 100% Group Return Rate!

CORE STRENGTHS

“High End” Customer Service Health and Wellness Strong Customer Relationship Management

Attention to detail / Strategic / Screening & Processing communications Travel Arrangements Culinary Sense of urgency / VIP Experience/understanding clients needs.

Written/Verbal Communication Critical Thinking Organized / high level of quality & accuracy Time Management, and help Clients travel smart.

Microsoft Office Suites /Excel/Power Point/Map Point/Outlook Marsha (Marriot software)

AWARDS

First Class Platinum Service Guest/Client Feedback Customer Satisfaction Recognition

Comment Card Reward Spirit to Serve Rose Award Winner #1 Concierge Lounge

PROFESSIONAL EXPERIENCE

MARRIOTT CINCINNATI, NORTH - West Chester, OH 2000 - Present

Marriott International named Marriott Cincinnati-North, the #1 Marriott hotel in the country topping 340 other Marriott branded hotels. Award based on guest satisfaction including Concierge level, market share, employee opinion surveys and financial performance.

Concierge/Group Sales

Responsible for providing guest services to Platinum Level guest (120/day) including tourist information, hotel/airline arrangements and selling of corporate/group rooms both internationally and domestic.

Created award winning Concierge Department in 295 luxury room hotel.

Increased room bookings by 20% through outside sales calls.

VP of Guest Relations.

Recognized for 100% Group Return Rate.

Managed inventory, profits and accounts receivable.

MARY KAY COSMETICS - West Chester, OH 1988 - Present

American privately owned multilevel marketing/direct sales company that sell cosmetic products.

Sales Consultant

Successful part-time home based/home agent business with consistent increase in sales/profits.

Recipient of the “Red Jacket Team Leader” Award for recruiting and the “Queen of Court Sales” Award for exceeding sales in territory.

EDUCATION

Business Major, University of Cincinnati

COMMUNITY SERVICE

Cincinnati Children’s Hospital Volunteer, Health and Wellness Marathons

Coordinate special events, “Ohio Citizens Against Domestic Violence”

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