Customer Service Housekeeping Associate
Resume:
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RITO KURIAKOSE SIBYCHEN
CAREER SUMMARY
Highly skilled and detail-oriented professional with 3+ years of experience in Suite Attendant and Housekeeping Associate. proficient in Cleaned and service guestrooms, hallways and public areas in accordance with hotel standards. Monitored and controlled all supplies and amenities maintaining minimal waste. Ensured clean and safe areas for guests and staff at all times. Excellent multitasking and communication skills, consistently delivering top-notch service and consistently exceeding customer expectations. Seeking a opportunity to drive my ability to deliver results under pressure while maintaining excellent standards of quality control.
KEY SKILLS
Time management
CONTACT ME
Problem Solving Customer Service
Housekeeping Hospitality Health and safety
Attention to Detail Room Supplies Cleaning Skill
ad1ue0@r.postjobfree.com
Kariyampuram (H) mammod PO,
Kottayam, Kerala, India, 686536
Food and Beverage
Service
Conflict Resolution and
Negotiation
Attention to Detail and
Organization
EXPERIENCE
Sep 2023 – Nov 2023
SUITE ATTENDANT
SILVER SEA CRUISES, SILVER MOON
Duties & Responsibilities
Sep 2021 – Jun 2023
HOUSEKEEPING ASSOCIATE
ONE AND ONLY THE PALM DUBAI PALM JUMEIRAH, DUBAI Duties & Responsibilities
EDUCATION
TECHNICAL SKILLS
MS Word
Excel
Internet & Email
Interpersonal Skill Adaptability Maintenance
BSC HOSPITALITY AND HOTEL
MANAGEMENT
State Institute of Hotel Management
Kozhikode, Kerala, India 2021
KERALA, INDIA
HIGHER SECONDARY
EDUCATION
St Johns Hss Nedumkunnam
Kottayam, kerala, India 06/2013 –
03/2015
SSLC
Kristu Jyothi Higher Secondary School
Chethipuzha Kottayam
Cleans daily assigned guest suites/bathrooms/verandas to the highest possible level.
Replenishes suites with amenities, linens and supplies according to SQA standards.
Maintains area cleanliness in hallways, bulkheads, overheads, vents, ledges and back of house areas.
Follows up on guest special requests and guest preferences.
Set up suites as per Rooms Division service standards.
Replace shower curtain if stained, damaged or discolored.
Assisted in cleaning all vacant and used rooms and provided status reports.
Administered cleaning of floor, carpets and mattresses.
Managed guest supplies and replenished as required.
Prepared reports for housekeeping department and identify discrepancies.
Maintained neat and clean hotel area at all times. HOSPITALITY PRACTITIONER
Dec 2019 – Apr 2020
INTERNSHIP
SHERATION GRAND MARIOTT HOTEL, BANGLORE
Duties & Responsibilities
PERSONAL DETAILS
Date of Birth : 18/10/2000
Gender : Male
Nationality : Indian
Marital Status : Single
CDC PASSPORT HOLDER
CDC No : K0L144582
INDoS No : 23ZP0677
Date of Issue : 02/08/2023
Date of Validity : 01/08/2033
PASSPORT INFO
English
Malayalam
Hindi
DECLARATION
I hereby declare that the above-mentioned information is correct to the best of my knowledge and belief.
RITO KURIAKOSE SIBYCHEN
Provided response to all hotel guest requests and inquiries.
Maintained record of housekeeping cart and ensure adequacy.
Consistently met high quality standards for continued customer satisfaction and loyalty.
Maintain cleanliness of restrooms, kitchen, and break rooms
Ensure all rooms are cared for and inspected according to standards.
Performed duties with maximum discretion and confidentiality in order to ensure guest privacy.
Identified and implemented step-savers to increase cleaning efficiencies, reducing average room preparation times.
Operated cleaning equipment, including vacuums, mops
and carpet cleaners.
Maintained linen trollies, keeping then well-stocked, neat and organized
Taking food and beverages orders.
Monitor and analyze customer feedback to identify areas of improvement
Develop and implement strategies to increase customer satisfaction and loyalty.
CDC INFO
REFERENCES
AKHIL SEBASTIAN
SUPERVISOR
One And Only The Palm Hotel Dubai
ad1ue0@r.postjobfree.com
LIJO ANTONY
SUPERVISOR
One And Only The Palm Hotel Dubai
ad1ue0@r.postjobfree.com
LANGUAGES KNOWN
Passport No : V 0857684
Date of Issue : 24/03/2021
Date of Validity : 23/03/2031
Contact this candidate