Lisa Loeffel

Phoenix, AZ – *****

PROFESSIONAL SUMMARY

Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.

EDUCATION

Florida Gulf Coast University - Fort Myers - Dec 2002

Bachelor of Science: Criminal Justice

SKILLS

Records Management

Dynamic Communication Skills Information Documentation Prioritizing Effectively

Conflict Resolution Onsite Visits

Verbal and Written Communication Teamwork and Collaboration

WORK HISTORY

SWHD Southwest Human Development May 2013 – Oct 2023

Family Support Specialist

Complete home studies and courtesy supervision services for children who are wards of the court through visiting with children and their kinship caregivers, foster parents, and/or adoptive parents in their homes.

Use excellent communication skills, both written and verbal, to write both home studies and monthly supervision reports.

Help families connect to community resources, advocate for the children’s needs, and offer supportive services through home visiting.

Work in collaboration with the Arizona Department of Child Safety to better serve children and families. Responsible for maintaining timely and accurate client files.

Establish a working partnership with families, community providers, and your peers

Maricopa County Public Fiduciary's Office Phoenix, AZ Jun 2021 – Mar 2023

Public Fiduciary

Coordinates, monitors, and oversees implementation of 68+ Ward cases, treatments, residential arrangements, and continuing care plans to verify that Ward's needs are met.

Drives to community sites, facilities, and institutions to meet with Wards and healthcare providers to perform reviews of treatment plan that best suits Ward.

Completes mandatory reports and maintains active compliance within law, rules, codes, orders, and department policies to fulfill statutory Fiduciary responsibilities.

Completed budgets of Ward's monetary property to ensure all of their bills are paid and their personal needs are met.

Testifies in court regarding Ward advocacy, determinations, litigation, recovery actions, and performance accountability to defend Ward's best interest.

Collaborates with service providers, financial institutions, residential facilities, medical and legal professionals, and other interested parties, and occasionally communicate in adversarial or hostile environments. Proven ability to learn quickly and adapt to new situations.

TN Department of Children's Services Athens, TN Mar 2020 – Feb 2021

Investigator

Provided testimony to juvenile courts to assist the judge in determining placement of children and planning for children's permanency.

Collaborated with law enforcement, schools, hospital staff, and mental health providers in order to complete thorough investigation pertaining to child safety.

Determined safety of over 50 children utilizing safety sciences in a variety of situations. Created plans for families as guidance for permanency and safety of their family.

Ensured case files were kept up to date and information was readily available in Tennessee's child safety database.

AZ Department of Child Safety Peoria, AZ Aug 2014 – Feb 2020

Ongoing Case Manager

Provided approximately 300 parents and children with community service referrals pertaining to safety threats designed for each specific case.

Completed extensive court reports every three to six months outlining family's progress to determine permanency. Possessed confident, independent decision-making and critical thinking skills.

Maintained detailed records of family's progress, documentation of services and case notes.

MCAS Futenma Habu Pit Okinawa, JP Aug 2012 – Dec 2013

Assistant Club Manager

Increased staff performance and engagement via motivational leadership.

Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Monitored daily cash discrepancies, inventory shrinkage and drive-off. Trained new employees on proper protocols and customer service standards.

INTERESTS

My passions are singing, true crime novels, traveling, and learning new cultures.

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