Customer Service A Team

DORNISHA MARSHALL

**** **** **** ***, ** Paso, Texas, 79924, US • 915-***-**** • ****************@*****.*** I am a team player who is creative and innovative and has excellent interpersonal skills. I’m also a team-oriented leader who has led teams to increased brand awareness in key areas. I’m dedicated, committed, positive reliable, well-qualified and Responsible. I have a great track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. I Quickly pick up new information and works efficiently. It was often said by my captains and sergeants I was a leader with strong interpersonal communication and relationship-building abilities. I’m very proficient and I pay close attention to every detail while keeping a creative mindset. Team Leadership

Strong Verbal Communication

Time management

Scheduling

Excellent multi-tasker

Professional communication

Greeting customers

Dependable and reliable

Superior communication skills

Effective team player

Supervision

First Aid/CPR

Certified in First Aid

Business Strategy

Customer service

Problem resolution

Communications

Regulatory compliance

Microsoft applications skills

Equipment maintenance

Documentation skills

MS Office

Team building

Business operations

2016 High School - Hamilton County High School - Jasper, FL I Was In The Top 20 Of The Graduating Class Of 2016 I Maintained A 3.5-3-7 Gpa.

I Was An A’B Student.

I Was An Teacher Aid My Junior And Senior Year.

I Was Vice President Of The Swat And Sheriff Explorers. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

10/17 to 6/20 Correctional Officer Sergeant - Madison Correctional Institution - Madison, FL Ensured that all visitors had proper identification and were not carrying contraband before entering the institution. Kept a close eye on the building and identified all officials and employees before authorizing entrance. Was in charge of monitoring the security camera system 24 hours a day, 7 days a week to ensure the safety of people and property.

Kept an eye on alarm systems to see if there were any unauthorized entries into restricted areas. Avoided crimes by reporting any unusual, unauthorized, or illegal activity on the premises right away. Was in charge of inmate counts and missing inmate searches. Was in charge of the dining room, the outdoor recreation area, the vocational shop, and the inmate housing unit. Filled out daily work report sheets and assigned tasks to coworkers. Was in charge of coordinating responses to emergency situations that arose in various prison locations. Was in charge of the control center, which included watching inmates, visitors, and employees for any signs of suspicious behavior.

Reported any emergency situations that arose on the floor. Kept accurate and detailed records of everything that happened during each shift. Was responsible for processing and logging accurate and detailed incident reports. Solved inmate JPay and phone call issues, improved operations, and provided excellent customer service. Answered the phone in both routine and emergency situations. 8/20 to 1/21 Team Associate - Lowe's Distribution Center - Valdosta, GA Kept work areas clean, organized, and safe to promote efficiency and team safety. Completed the work outlined on the repair order with efficiency and accuracy. Communicated utility information to excavators and other appropriate personnel using paint, flags, and other methods. Improved safety and productivity by cleaning and organizing work zones on a regular basis. Used a variety of machinery and equipment, including forklifts to perform chemical drumming operations. Maintained a high level of professionalism and calmness with all personnel even in high-stress situations. 6/20 to 1/21 Team Associate - Hibbett Sports - Valdosta, GA Kept work areas clean, organized, and safe to promote efficiency and team safety. Completed the work outlined on the repair order with efficiency and accuracy. Provided excellent and professional service to ensure guest satisfaction. Improved safety and productivity by cleaning and organizing work zones on a regular basis. Reviewed production schedules, drawings, and materials to gain a better understanding of the job details prior to the start of the project.

Made a decision.

Followed up with customers by phone or email after each merchandise sale to answer any last-minute questions. Used discretion and good judgment when it came to using company materials and supplies. Had professional interactions with customers, peers, and managers which aided in the development of clear communication and active listening skills.

WORK HISTORY

2/16 to 3/17 Cashier - Flying J - Lake Park, GA

Educated customers about store promotions to increase sales. Immediately informed the manager of any accidents, injuries, or unsafe working conditions. Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.

Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls.

Helped customers by answering their questions and completing their requests. Used cash registers and POS systems to request and record customer orders and compute bills. Counted cash in the register drawer to keep the register balanced at the start and end of each shift. Efficiently and accurately processed a large number of transactions. Handled POS transactions such as checks, cash, credit card purchases, and refunds. Kept well-stocked cashier lanes and store shelves to promote strong sales. Greeted them and gave them product information as customers entered. Learned how to deal with checks and credit cards.

Greeted customers with a smile and offered prompt and dedicated assistance. Provided attentive and skilled assistance to all customer needs. Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors. Wrapped and bagged items for customers to protect them from damage and make them easier to transport. Keeping the checkout areas clean and orderly

Answered questions about store policies and concerns to support positive customer experiences. Handled customer complaints and took the necessary steps to resolve their problems. Kept drawers accurate, current, and secure by checking bills for counterfeit markers, storing large bills, and keeping adequate change.

Provide outstanding customer service to all customers who enter the store. 3/17 to 10/17 Deboner - Pilgrim's Pride - Live Oak, FL Assisted machine operators with finished pieces.

Gathered parts for assembly.

Removed bones and tendon material from chicken

Cut products using sizing guidelines and arranged them in trays. Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements. 9/18 to 11/18 Phone Representative - Sitel - Lake City, FL Increased efficiency and team productivity by promoting adherence to operational best practices and company policies. Improved efficiency and performance by tracking team member productivity and providing feedback. Used highly effective selling skills while properly engaging and presenting solutions to customers. Ensure that customers and internal departments are properly communicated with. Provided excellent customer service by responding to requests, assisting with product selection, and handling ordering functions.

Entered customer interaction details into the computer Kept accurate and current customer account data with manual form processing and digital information updates.

Used Microsoft to enter data for call notes, suggestions, and questions.to track requests, document problems, and record solutions offered.

Promoted available products and services to customers during service, account management, and order calls. Dealt with a wide range of customer service, operational, and administrative tasks every day. I am able to handle multiple tasks on a daily basis. I am a creative and dependable person I know how too approach a difficult situation while managing my time. I‘m eager to learn new skills and work with new people. I’m Driven and Consistent with every task thrown my way.

ADDITIONAL INFORMATION

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