Customer Service Physical Therapist

Nicole Singleton

Miami, FL ***** 786-***-**** *******************@*****.***

Summary

Experienced Health Care Administrator with a successful background in maintaining patients' confidentiality and able to work fast paced, environment. Has managed over 300 medical cases monthly. Consisting of following up with Physicians, Physical Therapist, Psychologist and Psychiatrist to obtain clinical information to support disability claim. Monitored the patient's physical orientation, performance and ability to return to work in a timely fashion. Well organized and diligent management professional with superb verbal, written and communication skills.

Skills

Extensive knowledge of Medical Terminology

Type 75-80 WPM

Proper Handling of sensitive information

Medical billing, medical coding, and documentation review Outstanding customer service

Time/Task Management

Able to Work Alone or in a Team

Microsoft Proficiency [Expert]

Experience

OFFICE MANAGER 07/2010 - 11/2023

Gay's Renovation - Miami, FL

Completed Section 8 documents and submitted documents annually for rental properties inspections, move in, recertification's etc

Organize monthly tasks for rental property such as landscaping, pest control, and Section 8 inspections Prepare operational reports and schedules upcoming deadlines to ensure efficiency Ensure security, integrity, and confidentiality of data Implement procedural and policy changes to improve operational efficiency to all properties Establish and monitor procedures for record keeping Allocate available resources to interview new tenants annually Coordinate communication effectively through verbal and in written means in e-mails, letters and follow-up telephone calls to housing section.

SHORT TERM DISABILITY CLAIMS ANALYST 02/2006 - 06/2021 Aetna Disability Insurance - Plantation, FL

Utilized standard guidelines to make disability claim decisions Meet required standards and account specific performance guarantees to achieve goals and objectives Prioritizes and plans to manage time effectively to meet account standards, appropriate use of both internal and external resources to expedite accurate claim decision

Collect and verify all patient demographic, insurance eligibility, financial payments and enters it into the computer system in a timely manner for processing

Verifies patient's identification and accurately assigns/ identifies Work independently while managing multiple task and meeting company daily, weekly and monthly deadlines Communicated and educated employees, employers and providers to set appropriate expectations both verbally and in writing Documenting claim decisions with a high attention to detail and entering data into appropriate claim processing systems accurately.

Verifies patients' identification, accurately assigns medical records to the appropriate files Collect and verify all patients' demographics, insurance eligibility, financial payments and enters it into the computer system (s) in a timely manner for processing

Ensures all regulatory requirements are met including but not limited to: release of information/ consents, signatures, distribution of patient rights, health care proxies, HIPPAA, ABN's etc. Education and Training

National School of Technology - Miami, FL Associate of Occupational Studies Health Administration, 03/2004

Douglas MacArthur Senior High School - Miami, FL High School Diploma 06/1993

Miami Dade College - Miami, FL Associate of Arts Health Services Administration

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