Mark Thompson

****-** **. ****** ******

Toronto, ON M5S 0C5

p. 647-***-**** – e. ad1u2b@r.postjobfree.com

SKILLS SUMMARY

Professional customer services associate with over 20 years experience in dealing with the public. EXPERIENCE

Rogers Centre, Toronto (Part time) June 2023 – Present

• Support Staff – Customer Service. Assist fans in scanning their tickets for live events. Also in directing and escorting fans to their seats.

Diptyque, Yorkdale, Toronto (Contract) Aug. 2022 to Jan. 2023

• Sales Associate hired to educate clients through the entire collection and products in the very first boutique in Canada.

Christian Dior, Holt Renfrew, Toronto (Contract) Nov. 2021 to Jun. 2022

• B.O.H. Associate responsible for managing all in bound and outbound shipments of goods and supplies.

• Assist in maintaining cleanliness and appearance of boutique as well as assisting clients when required.

Burberry, Holt Renfrew, Toronto Jun. 2019 to Jun. 2021

• Sales Associate responsible for enhancing customer experience at men’s, women’s and accessories departments.

Chanel, Yorkdale, Toronto Nov. 2013 to Feb. 2019

• Fashion Advisor specializing in all departments within the Chanel boutique. o Achieved $2M in sales for 2018

o Achieved $1.9M in sales for 2017

Henry Birks, First Canadian Place, Toronto Jun. 2012 to Nov. 2013

• Sales Associate specializing in sterling silver and pearls. Hermes, Toronto Sep. 2000 to Oct. 2011

• Sales Associate specializing in menswear, ladies wear, leathers, silks, shoes and fragrances.

• Achieved an increase in sales annually. Most notably was a rise of 42% from 2007 to 2008. Harry Rosen, Bloor Street, Toronto `Apr. 1995 to Sep. 2000

• Sales Associate specializing in dress furnishings and shoes.

• Consistently scored 6 out of 6 in ‘Mystery Shops’, which evaluated benchmarks of customer service.

• Had 6% increase in sales annually.

References Available Upon Request