Data Entry Customer Service

Amanda Pettway

**** ***** ******, ****** ** *****

404-***-**** **************@*****.***

I am a professional who has over ten years of experience in customer service, administrative support as well as data entry and enrollment. I’m experienced in Microsoft Office, Outlook, and Word.

EXPERIENCE

Troxel Law Intake Specialist September 2023-Present

Provides client support via telephone, email and chat.

Processes new client applications for legal cases.

Manages and updates client information in Salesforce.

Internal Revenue Service Contact Service Representative March 2022-April 2023

Processed various business tax requests.

Provided solutions for complex accounts.

Performed account adjustments and credits to accounts.

Completed cases daily.

Lash Group Benefits verification specialist November 2020- February 2022

• Verified patients medical and pharmacy benefits by making outbound calls to insurance providers.

• Enrolled new patients through Pulse system.

• Processed verifications for patients in portal.

• Uploaded medical records to patients’ profiles.

• Data entry

Georgia Cyber Academy Enrollment & Records Specialist July 2016-May 2020

• Enrolled students in the virtual school.

• Performed administrative and data entry tasks.

• Documented, prepared and processed requests as well as maintaining office records.

• Utilized the Infinite Campus portal for student accounts and records.

First Advantage Information Technology 8/2015-11/2015

• Processed and conducted background checks.

• Assisted clients with password resets and transaction requests.

• Served as the first point of contact for customers seeking technical assistance via phone or email or chat.

Education

• St. Petersburg College 1/2011-5/2012 St. Petersburg, Florida

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