Beauticians

**, *****,**** -

Ongoing

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/Feb/**** 4/Jan/2018 -

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Feb 2021 - Mar 2022

**** - ****

MUSYOKA TERESA NGELA

*****,******,*****

+254********* *************@*****.***

An accomplished analytical thinker and passionate problem solver who has the ability to read and interpret complex regulations and then make accurate operational decisions regarding them. Long track record of evaluating compliance issues within an organization and then taking appropriate action to improve operational performance. Proactive, motivated and has a high level of customer service orientation

Beauty Therapy.

Mbili colours and beyond and pamper me pretty

Provide personal service to members of the spa/salon, providing treatments and services according to standards and specifications.

Create and maintain professional relationships with clients, other spa/salon personnel, and outside representatives. Develop and maintain technical knowledge of specific product lines, treatments, and contract services. Maintain a safe and healthy work environment.

Assist in setting up appointments with new clients. Maintain records and payroll information.

Provide cosmetic and therapeutic treatments according to specified JCI standards. Obtain a clear idea of client requirements and expectations, and suggest and carry out appropriate treatments using the JCI (Joint Commission International) professional code of ethics. Perform treatments, such as dermabrasion, chemical peels, spa manicure/pedicure, facials, body wraps, paraffin wax treatments, and hydrotherapy.

Billeting Technician

FLUOR GOVERNMENT GROUP, BAGRAM AIRFIELD,AFGHANISTAN Responsible for temporary or permanent living quarters for client and other civilian contractors. Oversee activities to ensure proper maintenance, safety and cleanliness standards are adhered. Ensure vacancy/occupancy rates are maintained. Oversee the supervision, escorting and directing of subcontractor employees.

Responsible for ensuring the proper inventory of supplies for living quarters and cleaning. Oversee key control. Interact with peer groups to ensure all aspects of billeting are functioning properly. Monitor customer service desk to ensure Technicians and Coordinators are providing friendly, professional service to the customer.

SERVICE DESK

67 AIRPORT HOTEL, KENYA

Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues. Contributes to creation of support documentation.

Responds to a broad range of service requests for support by providing information to fulfill requests or enable resolution.

Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate. Monitors service delivery channels and collects performance data. Assists with the specification, development, research and evaluation of services standards. Applies these standards to resolve or escalate issues and gives technical briefings to staff members. Maintains records, informs users about the process and advises relevant persons of actions taken. Responds to common requests for service by providing information to enable fulfilment. ASHLEY HAIR AND BEAUTY ACADEMY

Diploma in Beauty Therapy.

CONSALATA GIRLS HIGH SCHOOL

Kenya Certificate of Secondary Education

Ability to maintain customer relationships.

Highly trained in customer service best practices. Proven record of achieving.

Skills required in nail and pedicure treatment.

Skills involving skin analysis and skin rejuvenation treatment. Proven experience in beauty therapy.

Ability to work effectively with multi-national staff and demanding customers. Ability to work in a fast-paced environment that requires handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules.

Excellent organizational and time management skills. Ability to become an active and functioning member of a team. Ability to be innovative and be an agent for change. Expert communication skills to facilitate and disseminate. Proficient computer skills, specifically in Microsoft Word and Excel. English

Swahili

OBJECTIVE

EXPERIENCE

EDUCATION

SKILLS

LANGUAGES

UPON REQUEST -

REFERENCE

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