Steven Jacob

Customer Relations Specialist

Phoenix, Arizona, United States

+1-480-***-****

ad1tyc@r.postjobfree.com

www.skoobaphoto.com

SUMMARY

Hard-working but fun-loving perfectionist, who can rebuild a motor, get a group motivated and on task, or produce a commercial photo shoot all while showing others how to maintain enjoyable sobriety and promote a Kaisen culture. WORK EXPERIENCE

June 2023-Current

Life/Health Insurance Agent

USAA

Arizona, United States

Receives and fulfills member service requests for all life policy, annuity and health policy changes through various member contact channels.

• Applies foundational member servicing techniques.

• Asks questions to discover key information and life events in order to understand the member need, and documents relevant information.

• Recognizes member verbal cues and potential opportunities to meet the member's need through a product or service.

• Encourages member to take action to address needs and opportunities.

• Supports enterprise business goals through the achievement of individual referral and product acquisition goals.

June 2021-February 2023

Associate Residential Supervisor(ARS)

Ascend Behavioral Health and Wellness

Arizona, United States

• Managed all day to day operations of "Quail", and "Cloud" house

• Insurance coordination and verification of health and safety standard

• Worked well w/Clinical, therapists, case aide's, or no supervision,overnights alone

• Client documentation, Med dispensing, BAT/vitals, insulin logging/dispensing

• Intake and exit coordination to ensure success of client recovery March 2022-July 2022

Client Relationship Associate

Vanguard Financial Group

Scottsdale, Arizona, United States

Partner with our clients via inbound phone calls to assist them with a wide range of financial inquiries, from account maintenance to identifying and resolving issues

• Lead with empathy and a problem-solving mindset to help uncover client needs and provide timely and accurate solutions to clients

• Collaborate with internal departments through various strategic initiatives to continuously improve the client and "crew" experience

May 1998-September 2021

Product/Catalog/Lifestyle Photographer

Skooba Photo

Phoenix, Arizona, United States

September 2018-July 2020

House Manager (live-in)

PHX sober Living

Phoenix, Arizona, United States

• Managed and maintained a residential live in facility for adult

• Client health and welfare were always top priority as well as their safety

• Intake and exit coordination to ensure success of client recovery August 2019-February 2020

Intake Coordinator

Aurora Behavioral Health System Arizona

Tempe, Arizona, United States

• Crisis and intake coordinator for all of the Aurora facilities in Phoenix metro area

• Professional and empathetic candor while handling inbound or outbound calls

• Insurance coordination and verification of health and safety standard

• Worked well with team or no supervision overnights alone Fraud Client Services

March 2018-December 2018

Fraud Specialist

Bank of America

Phoenix, Arizona, United States

Responsibilities:

Interacts with multiple business partners to appropriately investigate and decision claim Follows up with clients either verbally or through written communication Educates and communicates claim decisions to clients Records data captured during client interactions accurately Skills:

Customer Service

Customer Focus

Active Listening

Multitasking

Critical Thinking

• Received multiple “100s” weekly

June 2015-April 2018

Glazier, Quality Control Inspection

Walters & Wolf

Gilbert, Arizona, United States

Gilbert, AZ

June 2015 to July 2018

• Exhibited while encouraging steady workflow, keeping pace with projections

• Window wash basket, Bozeman chair, harness and leading edge work ground floor to 36 stories

• Quality control and maintenance of fast paced window and door settings

• Increased workflow output

• Oversaw production from blueprints to standing structure on multiple high rises February 2016-August 2017

Team Lead(Intel Semiconductor)

BRYCON Construction

Gilbert, Arizona, United States

• Quality control, assurance, and inspection

• Maintained a safe and LEAN work environment free of conflict while staying on deadline Quality Control/Glazier

January 2009-October 2011

Restaurant & Bar Manager

North Beach Bar and Grill

Hampton Beach, New Hampshire, United States

• Coordinated administration, budget, payroll, staff and vendors

• Set budgets and executed plans for sales, product purchases and staff development

• Recruited, trained and kept staff productively motivated

• Maintained high standard quality hygiene, health and safety(OSHA) EDUCATION

1999-2002

BA

Brooks Institute of Photography

Santa Barbara, California, United States

BA Commercial Ad Photography in Photojournalism

Brooks Institute of Photography - Santa Barbara, CA May 1999 to August 2002

• Commercial Ad Photography

1997-1999

Associate's degree in Psychology

Scottsdale Community College

Scottsdale, Arizona, United States

Associate's degree in Psychology w/Minor in Film Studies Scottsdale Community College - Scottsdale, AZ

September 1997 to May 1999

• Psychology

SKILLS

Documentation Publishing Writing Skills Continuous Improvement Operations Time Management Best Practices Property Management Public Relations Quality Control Lean Manufacturing Account Maintenance Retail Retail Sales Territory Management Outbound Calls Outside Sales Maintenance Scheduling Production Planning Workflow Problem-Solving Leadership Skills Organizational Skills Bilingual Team Lead Data Collection Data Management Electronic Health Records EHR Networking Sharepoint WEB Design Microsoft Sharepoint BULL Customer Support Client Services Marketing Video Production Content Creation Product Demos Merchandising Branding Digital Marketing Digital Campaign Retail Marketing Data Entry Filing Typing Receptionist Database Management FIFO Payroll Customer Service Oriented Customer Service Adobe Illustrator Adobe Premiere After Effects Indesign Adobe Indesign Photoshop Adobe Photoshop Graphic Design SIX Sigma Financial Project Management Program Management Financial Services Budgets Project Management Warehouse Management Conflict Management Hand Tools Kaizen BOX Truck Commercial Construction CPR CPR Certified CPR Certification Home Health Aide Construction Safety OSHA Logging Patient Monitoring Case Management Health and Wellness Coaching Clients Retail Customer Service Teaching Forklift Workplace Safety Recruiting Travel Planning Budget Google Docs Microsoft Excel Microsoft Office MAC MAC OS Fraud Investigation Financial Fraud anti-money laundering (AML) Addiction Counseling Medical Terminology Photography Retouching Life Insurance Digital Photography Film Photomicrography addiction recovery peer support counselor Sober Coaching CERTIFICATIONS

Certified Peer support

BLS Certification

Aid Certification

CPR

BLS

LANGUAGES

Spanish - Advanced English - Fluent German - Intermediate French - Beginner WORK AUTHORIZATION

I am authorized to work in the following countries:

• United States

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