Franchesca Soliman

Customer Service Representative

619-***-**** ad1tya@r.postjobfree.com San Diego, CA

CAREER OBJECTIVE

Efficient data entry professional promotes skills in data entry, database management, and customer service. Proven ability to accurately and efficiently enter data into a variety of database systems. Skilled in troubleshooting database issues and providing technical support to customers. SKILLS

Business Administration Data Transcription Sorting and Labeling Error Identification Collecting Information Data Entry Word Processing Maintaining Confidentiality Claims Appeal Procedures

EXPERIENCE

DATA ENTRY CLERK, Remote

Forward Air, April 2019-August 2023

• Maintained data entry requirements by following data program techniques and procedures.

• Prepared source data for computer entry by compiling and sorting information and establishing entry priorities.

• Generated and maintained weekly and monthly reports of data entry progress.

• Created spreadsheets with large numbers of figures without mistakes.

• Created spreadsheets using formulas, functions and formatting techniques for accurate data analysis results.

• Verified accuracy of data entered by comparing it with source documents.

• Updated existing databases with new entries on a regular basis.

• Provided administrative support to other departments as needed.

• Checked source documents against entered data to ensure accuracy of inputted information.

• Analyzed data to identify errors and trends and recommended process improvements.

• Adhered to company policies and procedures when entering or modifying data in the system. CUSTOMER SERVICE REPRESENTATIVE

Stockwell Harris, March 2012-April 2019

• Responded to telephone inquiries and complaints following standard operating procedures.

• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers. Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

•

• Analyzed customer feedback surveys to identify areas of improvement in the customer service department.

• Utilized problem-solving techniques to identify solutions for complex customer inquiries.

• Resolved customer complaints promptly and efficiently.

• Remained open to feedback from supervisor and peers to build and improve skills set.

• Managed social media accounts to respond quickly to online inquiries from customers.

• Identified opportunities for upselling additional products or services based on customer needs. MEDICAL BILLING SPECIALIST, San Diego, CA

Mitchell International Inc, May 2006-March 2012

• Assisted with training new employees on medical billing practices, procedures, and protocols.

• Ensured HIPAA compliance by maintaining confidentiality of all patient information.

• Performed data entry tasks such as entering patient information into practice management software.

• Negotiated payment arrangements with delinquent accounts in order to collect outstanding balances. Generated monthly patient billing via electronic submission and paper to governmental providers, third-party insurance, and individuals.

•

• Developed strategies for improving collections performance while reducing bad debt write-offs.

• Reviewed patient bills for accuracy prior to mailing out or submitting electronically for payment.

• Developed detailed knowledge of CPT coding system, insurance regulations, and medical terminology.

• Attended continuing education courses related to medical coding updates and industry trends.

• Adhered to HIPAA regulations when handling confidential patient information.

• Assisted with accounts receivable by following up on unpaid claims within designated time frames.

• Analyzed patient records and accurately coded diagnoses and procedures according to ICD-10 guidelines.

• Maintained up-to-date records of payments received from insurance companies, patients, and other sources. EDUCATION

HIGH SCHOOL DIPLOMA, San Jose, CA

Independence High School, May 2006

Contact this candidate