Customer Service Sales Associate

Cashier and Sales Associate

Patuxent Nursery - Bowie, MD

May 2023 to Present

As a cashier while work in customer service, my biggest accomplishments are as followed:

Outstanding Customer Satisfaction: Achieved consistently high customer satisfaction scores through courteous and helpful interactions with customers, resulting in positive feedback and return business.

Efficient Transaction Processing: Demonstrated exceptional accuracy in processing transactions, reducing errors and discrepancies in cash handling.

Inventory Support: Assisted the nursery team in maintaining optimal inventory levels, leading to improved product availability and customer satisfaction.

Quick Problem Solving: Effectively resolved customer issues and concerns, turning potentially negative experiences into positive ones.

Cash Management: Maintained a precise and secure cash drawer throughout shifts, adhering to cash-handling policies.

My responsibilities from this job are as followed:

Customer Service: Greet and assist customers in a friendly and professional manner, answering their questions and providing guidance on plant selections.

Point of Sale: Accurately process customer purchases using our point of sale system, handling cash, credit card, and other payment methods.

Returns and Exchanges: Process returns, exchanges, and refunds following established guidelines.

Plant Knowledge: Develop a basic understanding of the plants and products we offer to better assist customers with their selections.

Maintaining Cleanliness: Keep your work area and the cashier station clean and organized.

Cash Handling: Responsible for handling cash and making accurate change, ensuring the security of cash in the register