ROKIATOU BAH Newark NJ, ***** 917-***-**** ad1tx1@r.postjobfree.com

www.linkedin.com/in/rokiatou-bah-15b55a155

PROFESSIONAL PROFILE

High energy individual with a diverse background in project management, creative writing, storytelling, and technical writing. Proven ability to succeed and perform above average in demanding work environments. Has the ability to quickly adapt to new settings and changes in work conditions. Responsible, motivated, and efficient in problem solving, communication, accountability, and team management.

EDUCATION & CREDENTIALS

New York City College of Technology, CUNY Brooklyn, NY Bachelor of Science, Business and Technology of Fashion 06/2022

● Overall GPA: 3.7/4.0

● CUNY Certification, Sexual, Gender-B1Qased Harassment, and Sexual Violence Student Curriculum 2022 New York City College of Technology

● Magna Cum Laude Graduate, & Honor Roll since 2019 to spring 2022 CONCENTRATION:

● International Retailing

● Computer Program Problem

Solving

● Brand Image Marketing

● Global Sourcing &

International Retail Trade

● Creative Writing/Storytelling

● Project Management

SKILLS

● Teamwork & Collaboration

● Evaluating Projects

Performance

● Assessing Risk &

Opportunities

● Planning and Developing

projects

● Creating Budgets

● Time Management

● Character Development

● Conflict Resolution

● Microsoft word, Excel

● Communicating with

stakeholders

● Research

● Creativity

● Persuasion

● Copywriting

● Negotiation

● Troubleshooting problem

● Client Relations & Customer

Service

● Powerpoint, Adobe

EXPERIENCE

Transamerica/World Financial Group Remote, USA

Financial Professional, Independent Associate July 2023 - Present

● Provided Life Accident and Health Insurance to low & middle income families

● Presented financial illustration during clients meetings

● Performed financial analyst reports on prospecting clients

● Created business planning goals for small business owners

● Created college head start planning for students RBM ROADSIDE ASSISTANCE Remote, USA

Project/ Operations Manager, Contract July 2021 - June 2023

● Recruited three roadside technicians for Newark, NJ To decrease customer wait Time From 60 minutes ETA to 45 minutes ETA, RBM customer ratings went from 70% to 89.5 % .

● Recruited four additional dispatchers to increase weekly call volume from 80 calls a week to 150 calls from insurance companies, which increased RBM weekly gross income from $3,600 to $6,750 gross income, and monthly gross income from $108,000 to $202, 500.

● Created an advertising /data analytic team for RBM to prepare and work on telemarketing emails, to determine if RBM is ready to be independent and no longer needing insurance contracts to provide services.

MAXIMUS Remote, NEW JERSEY

Caller Agent, Contract January 2020 - June 2021

● Retrieved Important data for customers concerning Covid- 19& vaccine appointments.

● Locating & finding available vaccine centers for customers through state health departments search engines.

● Prepared in writing HIPPA forms of documents for customers, which included health insurance, health issues/diseases.

● Judged whether the caller was eligible for Vaccine appointment or vaccine type by interviewing using company and the health department guidelines.

CVS PHARMACY New York, NY

Shift Supervisor January 2020 - December 2020

● Bookmarked end of business daily revenue

● Annotated in financial binder mid business hours revenue by counting morning safe count, and afternoon associates' registers that took cash, debit, credit, gift card and coupons.

● Preparing daily statements on business performance during shift hours managing associates make sales

● Trained new associates the POS System

INTERNSHIPS

IWANCIW FUNCTIONAL FUNWARE West New York, NJ

Merchandiser, Stylist, Creative Writer 12/2021 - 05/2022

● Organized Skye dye inventory by seasons, & by design type. Organizing the inventory by seasons of the year and by design allowed client tours to run smoothly, and increased the inventory closet to be up to date with what was still in stock and what was selling faster.

● Created and wrote a comic book story named Tales of “Uncle Wally’s Funfair Mentorship”. This helped the company app that was in the process of being created have a meaningful launch because it had a story that showed the purpose of the business in the first place and the vision the owner has for his business & customers.

● Occasionally lined up new designs and took photos for email marketing, & social media advertisement. DIALLO’S BEAUTY SUPPLY New York, NY

Buyer 05/2021 - June 2022

● Negotiated contracts with suppliers.

● Committed to comparative research of different providers/suppliers.

● Managed hair and oil inventory & evaluated quality goods FOURTH PERIOD New York, NY

Sales Representative 09/2021 - 12/2021

● Sold streetwear merchandise

● Maintained positive relationships with customers to encourage repeat sales and word of mouth advertisement.

● Created a 6 month list of promotion ideas and business goals for the company, and used the principles of selling to make consistent sales.

PROFESSIONAL CERTIFICATES & ACHIEVEMENTS

● Google Certification, Coursera Project Management Course 2023 Online

● Life Accident & Health Producer License 2023

● Google Certification, Coursera IBM DEVOps, Introduction to DevOps Course 2022 Online

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